Job Description
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As a Regional Operations Manager (m/f/d), you will be responsible for ensuring operational excellence across a portfolio of Bus Partners and routes within your region. You will play a key role in maintaining safety, quality, punctuality, and customer experience standards while supporting partners in their daily operations and long-term development.
This is a highly operational role combining team and stakeholder management, field work, operational performance management and project execution.
About the Role
- Manage Bus Partners and routes, ensuring operational performance and full compliance with safety, punctuality, quality, and customer‑experience standards
- Build and maintain strong working relationships with Bus Partners, acting as their main operational contact and monitoring KPIs with corresponding improvement actions
- Conduct vehicle, driver, and operational inspections, ensuring follow‑up on corrective actions and delivering operational trainings to support partner and driver development
- Lead and support operational projects and process‑improvement initiatives to enhance efficiency and service quality
- Support crisis management, operational disruptions, and incident resolution together with internal and external stakeholders
- Cooperate with cross‑functional teams and provide regular reporting on operational performance, risks, and key insights
- Manage and develop direct reports, ensuring clear priorities, performance management, and ongoing professional development
About You
Fluent Ukrainian and English, both written and spoken is a must
Experience in operations, transport, logistics, or a similar operational environment
Proven experience managing external partners and strong stakeholder‑management skills
Willingness to travel within the region and across Europe when legally permitted
Experience in passenger transport operations (nice to have)
Experience leading or mentoring team members (nice to have)
Knowledge of a Caucasian language (nice to have)
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don’t meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
NB: Please submit your resume in English!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
