Job Description
About Idalko
At Idalko, we believe that technology is only truly powerful when it helps people work better. That’s why we support knowledge-driven teams in reaching their full potential—by connecting the right tools to the right workflows. We start by listening, think along to improve processes, and deliver solutions that genuinely work for the people using them.
We’re an international team of nearly 50 colleagues, with offices in Belgium, the Netherlands, and France. We specialize in digitalization tools like Atlassian (Jira, Confluence, Bitbucket, Bamboo) and monday.com, and we support our clients in every aspect of these platforms. No one-size-fits-all solutions, just what works best for each customer.
Our culture is all about real collaboration. We share ideas, help each other grow, and celebrate wins together. No egos, no micromanagement—just people committed to doing meaningful work, together.
About the role
As an Atlassian Consultant focused on Service Management, you help organizations design and improve their service management ecosystem using Jira Service Management and related Atlassian tools.
You work with a variety of clients, ranging from growing organizations to large enterprises that want to modernize their service delivery.
Your work often begins with understanding how services currently operate:
- How incidents are handled
- How service requests flow through the organization
- How knowledge is shared
- How teams collaborate across IT and business units
From there, you help design service management solutions that support clear processes, strong governance, and scalable service delivery.You will guide clients through the implementation of service management platforms, define workflows and service catalogs, configure SLA tracking, and ensure teams have the visibility they need to manage services effectively.
In many cases, you also help organizations mature their service management practices — introducing better incident management, change management, problem management, and service request processes.
Your goal is to help teams deliver services more efficiently, improve user experience, and create sustainable service management frameworks.
About you:
You’re a problem solver who thrives on helping others work better. You enjoy translating complexity into clarity and take pride in delivering practical, future-proof solutions. You’re comfortable with both the technical and human side of change, and you know that the best outcomes come from strong partnerships.
You’d be a great fit if you:
- Have solid experience working with Jira and Confluence (Cloud or DC)
- Han analyze workflows and design effective configurations
- Are comfortable leading projects and engaging with decision-makers
- Speak Dutch fluently, and you can work in English with international colleagues and clients
- Enjoy learning, improving, and sharing your knowledge
Bonus points if you:
- Have experience with Bitbucket, Bamboo, Forge, or scripting
- Hold certifications in Atlassian, ITIL, SAFe, or project management
- Have a strong interest in process improvement or change management
What You Can Expect From Idalko
- A flexible hybrid work arrangement with a people focus.
- Freedom to take ownership and develop your career in the direction you choose.
- A competitive compensation package with benefits customized for your country.
- A defined career progression plan along with dedicated time for training and certifications.
- A friendly, approachable team that values humor, honesty, and genuine connections
#LI-JM1
#LI-Hybrid
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Your application will be fully reviewed by a dedicated recruiter who will respond based on the matching of your experience and qualifications.
