Job Description
Job Description
WHAT YOU’LL DO
As a Location Support Specialist, you will provide on‑site technical support across offices, stores and warehouses, securing smooth daily operations and an excellent user experience. You will troubleshoot, coordinate with vendors and contribute to reliable, well‑functioning local tech environments. In this role, you will be responsible for the Sales Market Poland, consisting of Poland and Ukraine.
You will:
- Provide on‑site support for hardware, software and device issues that cannot be resolved remotely.
- Troubleshoot and repair user equipment, including laptops, mobile phones, tablets and meeting‑room devices.
- Support colleagues with equipment setups, configurations, maintenance and daily technical needs.
- Provide hands-on technical assistance to office, store, and warehouse teams, ensuring uninterrupted daily operations.
- Collaborate with the Global Network team on office network and access‑point issues.
- Distribute and support technical equipment for stores (phones, tills, spare parts).
- Maintain accurate documentation and follow up on incidents and tasks in ServiceNow.
- Act as the local point of contact for infrastructure vendors (ISP, telephony) to secure timely checks and maintenance.
- Contribute to a reliable, stable and user‑friendly onsite IT environment by proactively identifying and resolving issues.
WHO YOU’LL WORK WITH
As a Location Support Specialist, you will work closely with local colleagues across offices, stores and warehouses, as well as with Global Network teams, infrastructure vendors and central IT support functions. Together, you ensure smooth technical operations and a supportive, service‑minded experience for all users.
WHO YOU ARE
We are looking for people with…
- Secondary education; IT‑related studies are an advantage.
- Familiarity with ServiceNow or similar ticketing systems.
- Hands-on experience with user devices, networks, and hardware setups
- Basic understanding of hardware and software troubleshooting, supported by hands‑on experience or strong interest in IT.
- Strong organizational skills and a structured, detail‑oriented approach.
- Good communication abilities and comfort in supporting colleagues at different technical levels.
- Proficiency in English and the local language.
And people who are…
- Curious, quick to learn and motivated by solving technical challenges.
- Service‑minded, collaborative and eager to help colleagues succeed.
- Calm under pressure and positive when unexpected issues arise.
- Practical, hands‑on and comfortable working independently on various onsite tasks.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
More specifically, we offer:
- Working mode: 4 days from office / 1 day flexible.
- Lunch card with a monthly top-up of PLN 200 for food outlets.
- 25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET).
- H&M HIP incentive program.
- Referral bonus for recommending externally hired colleagues (from PLN 480 to PLN 1,200 gross, depending on the position).
- Co-financed private medical care and life insurance.
- Co-financed access to either a Multisport Card or a Medicover Sport Card.
- Co-financed access to the Multilife Platform, offering psychological and dietary consultations, language courses, and more.
- Access to the MyBenefit platform.
- Occasional coupons and bonuses throughout the year.
- Compensation for prescribed corrective glasses.
- Additional day off (jubilee).
- Educational Learning Studio platform, including LinkedIn Learning.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
This is a full-time role based on a local contract in Warsaw. The Location Support Specialist reports to Tech Manager.
If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than 10th of May. Due to data privacy policies, we only accept applications via our career page.
Take the next step in your career with us. The journey starts here.
* we are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
