Job Description
Job Description
Location: Singapore Regional Office
Function: Controlling
Team: Region
Line Manager: Regional Store Sales Controller
KPIs: Store Operational Metrics (i.e. Takt 1, Visitor Takt, Salaries %)
As a Retail Performance Controller, you will play a key role in elevating store performance across the region by leading comprehensive KPI analytics, P&L reviews, and operational efficiency assessments. You will partner closely with Store Teams to provide clear, actionable insights that strengthen commercial decision‑making, highlight operational risks, and drive continuous improvement. In this role, you will also develop performance narratives and data‑driven staffing efficiency recommendations that support sustainable, profitable growth across the retail network.
What you will do:
Performance Analysis: Conduct in-depth analysis of store performance across all markets to identify sales trends & operational trends, risks, and opportunities, ensuring alignment with sales plans developed by the Business Planning Controller.
Cross-Functional Partnership: Collaborate with key stakeholders (i.e. Regional Commercial, Store Teams) to ensure that all operational metrics is in sync with the sales plan and strategic business initiatives.
KPI Monitoring: Continuously review and analyse key KPIs visitor flows, salary %, and store efficiencies across markets, ensuring alignment with overall sales plans developed by the Business Planning Controller .
Actionable Insights: Generate key insights and actionable recommendations on a weekly and monthly basis to store teams. Support Store teams with performance narratives and data to improve operational execution and achieve targets .
Operational Reporting: Consolidate and streamline operational reports from across all regions to create a single source of truth.
Qualifications
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed
Retail Performance Knowledge: Expertise in KPI analysis, P&L deep dives, and operational efficiency tracking in multi-market retail environment.
Data-Driven Storytelling: Ability to synthesise complex data into concise narratives and clear visualisations to influence business decisions.
Analytical & Problem-Solving Skills: Strong Ability to identifying key business opportunities and operational inefficiencies through data.
Strong Collaborative Skills: Proven ability to work with and guide operational teams towards achieving performance targets.
Proficiency in Analytics Tools: Advanced skills in reporting and analytics platforms (i.e. Power BI, Advanced Excel)
Additional Information
This is a full‑time role based inour Regional office in Singapore. The position requires a presence in the office 4 days a week, and candidates must already have the right to live and work in Singapore.
Benefits
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to this colleagues also receive:
- H&M Group staff discount
- Flexible work arrangements
- Celebration of Long Service Award
- HIP - H&M Incentive Program for Long service employee
- Dental benefits
- Annual leave / Sick leave
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
In this role you will be able to take advantage of a hybrid working arrangement. You will have the flexibility to work both remotely and, from the office, as and when required. While remote working is an integral part of our part of our offer, occasional office presence will be required to foster strong collaborations and team work.
Please upload an English CV.
Please note this position is offered on a local contract, therefore you should have the legal right to work in Singapore before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
We are looking forward to hearing from you!
