Job Description
Description
NOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team, peers, and internal customers. Whilst this is a Remote role based in the Philippines, it will require regular overlap with Eastern Time (ET) business hours.
Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we’re taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.
As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.
We are looking for a proactive, organized, and resourceful Partner Success Manager to own the day-to-day relationships, onboarding, and operational success of Hostaway’s Marketplace partners.
You’ll be the primary point of contact for partners, helping them get onboarded, resolving challenges, and ensuring a positive ongoing experience. This is a hands-on ownership role for someone who takes initiative, enjoys solving problems, and gets things done.
Your mission
Independently own day-to-day Marketplace partner relationships, covering new inquiries, outreach, follow-ups, and ongoing communications.
Proactively identify partner needs, challenges, and opportunities to improve the partner experience.
Own partner onboarding from initial engagement through go-live, coordinating technical certification, compliance, and integration readiness with internal teams.
Maintain accurate partner listings, records, tracking, and reporting across Hostaway’s Marketplaces, including offboarding when required.
Handle partner support requests with initial troubleshooting, coordinating resolution across Product, Support, and other internal teams while escalating significant issues.
Support partner communications and marketing initiatives in collaboration with internal teams.
Monitor partner engagement, adoption, and performance to identify opportunities for improvement.
Identify recurring operational bottlenecks, improving workflows, documentation, and automation to support a scalable Marketplace ecosystem.
Requirements
Strong communication and relationship-building skills, with excellent written and verbal English and confidence engaging external stakeholders.
A proactive self-starter who spots what’s broken or slowing things down, proposes solutions without being asked, and follows through to completion.
A hands-on, team-first mindset, willing to jump in wherever needed rather than thinking, “That’s not my area.”
Strong problem-solving skills, with the ability to turn messy, recurring issues into simple processes or automations, ensure processes are followed, and improve them when they aren’t working.
Excellent organizational skills and accountability, with the ability to manage multiple priorities, coordinate stakeholders, and deliver results independently.
Relevant professional experience in a customer-facing, operational, project management, or coordination role, with confidence using digital tools and working in a remote environment.
Flexibility to cover Eastern Time (ET) business hours
What we offer
Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: We have no physical offices. Work from your home office, a co-working space, or a dining room table anywhere in your country of residence. Visiting family or travelling? You can work from another country for a temporary stay with your lead’s approval. All of this is set out in our Remote Working Policy.
Yearly Team Offsite: Once a year, every department gets together in person to connect, build closer bonds, sharpen our strategy, and improve how we work together; often exploring a new location every year!
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of residence.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
