Job description
Description
NOTE: This is a FULLY remote role, but the candidate must be within LATAM to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within LATAM.
Hostaway is a SaaS scale-up that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we’re taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.
Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.
About the role
We’re hiring a Sales Operations Administrator who will own and optimize inbound lead and demo distribution so Account Executives (AEs) receive equitable, SLA-compliant opportunities. You will administer Salesforce and Chili Piper routing, remove bottlenecks, and keep daily sales operations running smoothly. You will also build trustworthy reporting that helps leaders allocate capacity and increase conversion.
What you’ll do
Own end-to-end inbound lead and meeting routing in Salesforce and Chili Piper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules.
Maintain fair distribution for AEs and SDRs; define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows; audit and correct misroutes.
Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed; ensure data is consistent and reportable.
Administer Chili Piper calendars, router logic, queues, no-show/rebook flows
Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage.
Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence.
Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow.
Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.
Requirements
Must-have
1–2 years in Sales Ops, SDR Ops, or RevOps supporting AE/SDR teams.
Salesforce admin fundamentals: objects, fields, page layouts, validation rules, queues, and basic flows; confident with Reports and Dashboards.
Practical experience (or strong aptitude) with Chili Piper: calendars, routers, queues, OOO and fallback rules; ready to learn and own day-to-day operations.
Strong Excel/Google Sheets skills; comfortable with pivot tables and calculating speed-to-lead, distribution fairness, and conversion rates.
Basic SQL for lookups and simple joins, with curiosity to trace data end to end and validate results.
Clear, structured documentation and reliable follow-through; you like runbooks, checklists, and QA.
Collaborative communicator who can work with SDR, AE, and Marketing partners to keep operations smooth.
Nice-to-have
Salesforce Administrator certification (or in progress).
Deeper Chili Piper experience with Inbound Concierge and advanced router logic.
Familiarity with Outreach, Gong, and territory planning concepts.
Experience building Salesforce Lightning dashboards; exposure to BI tools like Tableau or Looker is a plus.
What we offer
Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
