Job Description
Houst started in 2015 with a simple goal, to make hosting easy and worthwhile. Since then we have grown quickly, weathered the pandemic, acquired our largest competitor, and expanded into more than 20 cities worldwide. We work with thousands of hosts and our focus is straightforward, happy hosts who earn well from their properties.
We are looking for an experienced Account Manager to look after a portfolio of our highest value hosts in the UK market.
You will be their main point of contact, their sounding board, and their advocate internally. You will work closely with our High Value Host Manager and our operations teams to make sure every property performs at its best, both commercially and operationally. This is a hybrid role, with two days a week in our Cape Town office.
What you will be doing:
Managing and growing relationships with key hosts, building trust and long term partnerships
Acting as the commercial lead on your accounts, spotting ways to increase revenue and occupancy
Creating 12 month letting strategies tailored to each host, balancing short and longer term stays, seasonality and pricing
Running regular performance reviews with hosts, using data to guide decisions and improve results
Building clear, data backed case studies to share best practice across the portfolio
Supporting the onboarding of new high value hosts and helping expand existing accounts
Feeding back ideas to improve our processes, systems and overall host experience
At least 3 years’ experience in account management, ideally in hospitality, property, or a similar field
Confident communicator who can manage stakeholders and handle tricky conversations when needed
Strong commercial instinct, comfortable working with data and turning insight into action
Self motivated, organised and comfortable working at pace
Genuinely cares about delivering a great service
Degree or equivalent experience
Culture
- Regular team socials, both in person and virtual
- Company wide recognition for great work
- Space to test ideas and improve things
Wellbeing
- BetterHelp support
- Dedicated wellbeing check ins
- Access to day-to-day medical cover through Momentum’s Health4Me (after probation)
Benefits
- 35 days paid holiday (including public holidays)
- An extra day off for your birthday
- Discounts at restaurants, shops, gyms and cinemas
- Pawternity leave to help settle in a new pet
- Laptop for business use
