Job Description
Tier 1 Tech Support Representative (VoIP)
We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn.
📍 Hybrid position in Zone 4
🕒 Morning schedule (5:00 am – 2:30pm, friday & saturday OFF)
Requirements
- Must be able to work a flexible schedule and in hybrid modality
- High School Diploma
- Minimum 85% English proficiency (written and verbal)
- Strong communication and customer service skills
- Basic knowledge of software and hardware troubleshooting
- 1 year of experience in tech support, desktop support, or similar (preferred)
- Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
Technical Knowledge (Basic / Foundational)
Basic understanding of networking (CCNA knowledge is a plus, not required)
- Network monitoring concepts
- Routing fundamentals
- Basic cybersecurity awareness
- Basic Linux knowledge
- Exposure to telephone systems / PBX (nice to have)
What We Offer:
- Parking Subsidy
- Life and Medical Insurance
- Growth opportunities
- All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Apply now and grow your career in a dynamic, supportive team!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
