Job Description
About Us:
IMPACT provides digital marketing services to help small to mid-sized businesses implement Endless Customers (formerly They Ask, You Answer), inspired by the popular book by Marcus Sheridan. We empower clients to build in-house marketing operations that drive growth—eliminating reliance on outside agencies and positioning their companies as the most trusted brands in their markets.
Job Description:
We are seeking a proactive, highly organized, and tech-savvy Executive Assistant to support our coaching team. This role goes beyond traditional administrative support—you will act as a strategic partner in managing priorities, coordinating client delivery, and ensuring the business operates smoothly day-to-day.
The ideal candidate is a master of logistics, a discreet gatekeeper, and a proactive operator who anticipates needs, identifies risks, and keeps both leadership and client work on track.
Key Responsibilities:
Manages complex schedules and coordinates meetings with internal and external parties, utilizing multiple calendars, and anticipating problems and conflicts in advance.
Manages and filters client communication, follows up on action items, and provides post-meeting notes.
Monitors client scopes and deliverables to ensure projects stay on time, on budget, and aligned with expectations.
Proactively calls out red flags to the team about clients at risk or projects being off track .
Monitors a team’s workload and capacity and makes recommendations to adjust as needed.
Create and manage client profitability reports and send notes to team members.
2–3 years of experience in a similar role
Experience working in a client services, agency, or consulting environment strongly preferred.
Experience managing workflows and projects in tools like ClickUp (or similar project management platforms)
Proficient in Google Suite. Knowledge of HubSpot is a plus.
Experience with AI productivity tools (e.g., ChatGPT, Claude)
Exceptional written and verbal communication; ability to thrive in a fast-paced, shifting environment; and a “no task too small” mentality combined with high-level strategic thinking.
Strong attention to detail and comfort managing multiple tasks
Process-Oriented Mindset: Willingness to follow established processes and playbooks with precision, while contributing to the development and refinement of processes.
This position offers a competitive salary range of $65,000 to $75,000, based on experience, with additional incentives on top of the base salary.
IMPACT provides a comprehensive benefits package, including:
- Health, vision, and dental coverage.
- 401(k) with company match.
- Paid time off and a flexible work schedule.
- Paid parental leave to support your growing family.
We are committed to supporting our team members with a combination of financial rewards, work-life balance, and the flexibility to thrive in a dynamic, collaborative environment.
Work Environment
At IMPACT, our culture is built on our core values of being proactive, accountable, caring, and team-oriented. We are a group of driven professionals who are passionate about growing in our careers, delivering exceptional results for our clients, and supporting one another every step of the way. Mediocrity isn’t an option—we show up every day committed to being our best and getting better. Collaboration is at the heart of everything we do, and we foster an environment free of egos, drama, or excuses. We’re a supportive, no-nonsense team united by a shared mission: to create heroes, grow businesses, and change lives.
This is a primarily remote position, with most of your work being conducted from your home office. We expect a professional, distraction-free workspace equipped with strong internet, good lighting, and an environment conducive to client-facing work. While the role is remote, candidates must reside in Connecticut and be within driving distance of our Cheshire, CT office for periodic in-office collaboration and content creation.
Working hours are typically between 9:00 AM and 5:00 PM Eastern Time to align with client schedules, as this is a coaching-focused role. However, we offer flexibility for independent work outside of client meetings, allowing you to manage your schedule when tackling project-based tasks.
Travel is minimal but may include occasional trips to visit clients, typically no more than a few times per quarter. Additionally, travel will be required to attend IMPACT’s conferences, held twice a year. These events are a great opportunity to connect with clients, colleagues, and the broader community we serve. Travel requirements will be discussed in advance, and accommodations will be provided as needed.
IMPACT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
IMPACT provides reasonable accommodations to individuals with disabilities in the hiring process and throughout employment, as required by law.
