Job Description
Description
The Mission
Grip enables global brands to operate high-volume, multi-market content production through automation, standardized workflows, and Digital Twin technology. As enterprise complexity increases across clients, regions, and production streams, operational control becomes a structural advantage.
The Head of Operations ensures delivery remains predictable, margins remain protected, and execution scales without operational drag. This role connects commercial ambition to delivery reality. You are the operational control tower across the Vertical — designing the systems, governance, and delegation structure that allow teams to execute at scale without constant executive intervention.
This is not an execution-heavy coordination role. It is a performance architecture and accountability role.
Requirements
What You Will Do
Own Operational Health Across Production Streams
Maintain full visibility over utilization, profitability, delivery timelines, and process adherence across multiple teams and regions
Identify early risk signals in capacity, margin, or client satisfaction before they escalate
Act as first-line escalation for operational breakdowns impacting revenue or delivery confidence
Intervene decisively to stabilize execution and restore performance
Drive Planning, Forecasting & Capacity Control
Build and continuously refine forecasting models to anticipate resource constraints and delivery bottlenecks
Align production, finance, and sales around realistic planning assumptions
Translate pipeline signals into capacity strategies
Establish predictable operational rhythms that reduce reactive firefighting
Own KPI Systems & Performance Accountability
Define, track, and evolve operational KPIs including utilization, contribution margin, throughput, and compliance
Detect negative KPI trends and implement structural fixes — not temporary patches
Drive performance accountability with Delivery Managers and Project Managers by setting clear expectations, decision rights, and measurable targets — while creating the structure that allows them to focus on high-impact work
Introduce reporting improvements that increase visibility and decision speed
Improve Systems, Tools & Operational Frameworks
Lead implementation of new tools, automation layers, or process upgrades that increase scalabilitySimplify fragmented workflows across geographies
Standardize operational best practices across production streams
Represent operations in strategic internal forums and client-critical situations
Who You Are
You are a systems thinker who sees patterns before others see problems. You combine operational rigor with calm authority. You are comfortable stepping into ambiguity and leaving it structured.
You Have:
5+ years in operations, delivery leadership, or production management within complex, multi-team environments
At least 2 years of experience in a similar Operations Manager or cross-team performance ownership role
Proven ownership of forecasting, planning, and KPI frameworks tied to revenue and margin
Experience working cross-functionally with sales, finance, and production stakeholders
Experience leading Delivery Managers or equivalent roles, including performance calibration and escalation oversight
You Think:
In systems, not tasks
In leading indicators, not lagging excuses
In clear ownership boundaries and decision rights
In long-term operational scalability, not short-term fixes
Your Skills Are:
Strong analytical capability — you translate data into action
Structured decision-making under pressure
Clear, assertive stakeholder communication
Tooling and process optimization with measurable impact
Why Join Grip?
The Enterprise Shift.
Global brands are restructuring how they produce and localize content across markets. Grip provides the operational and technological backbone that enables high-volume, variant-rich content production with consistency and control. The operational models we build now define how far and how fast we scale.
The Operational Leverage.
This role influences how delivery scales globally. The frameworks you design will shape how Grip executes for years. You are not maintaining operations — you are defining the next version of it.
The Strategic Exposure.
You operate directly with vertical leadership and influence how revenue, capacity, and production intersect. This is proximity to decision-making, not distance from it.
The procedure
If you’re ready to bring your powers to a role where you can make a difference, we want to hear from you. Send your resume and portfolio in English via the link provided. If you have questions, contact our Recruitment Department at [email protected].
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