Job Description
Description
Welcome to IBG!
IBG (Innovative Beauty Group) is a global one-stop beauty shop. By partnering with our clients as an extension of their teams, we bring beauty visions to life. IBG consists of more than 300 colleagues spread over 13 locations worldwide.
IBG North America specializes in turnkey solutions, private label and packaging in the beauty industry. Together, we are concept builders and boosters with global opportunities for well-known retailers and brands.
We are seeking a highly driven Supply Chain Analyst (Order Management) to play a critical role in owning and optimizing the end‑to‑end order‑to‑cash process. In this role, you will act as a key liaison between suppliers, customers, and internal teams, proactively managing timelines, risks, and data to ensure accurate, on‑time, and seamless delivery of customer orders. You will thrive in a fast‑paced, detail‑driven environment and bring a strong sense of accountability, problem‑solving, and customer focus to everything you do.
This role is for an existing vacancy.
In this role, you will:
Manage all processes within order-to-cash flow including order processing, logistics, inventory management and invoicing
Manage communication with suppliers and customers to ensure orders are produced and delivered as per the client’s expectations’
Review and revise production plans working closely with manufacturing plants to ensure that customer forecasts can be met
Support the global trade and tax team with assisting to document and train product teams on developing efficient and cost-effective shipping programs
Support project teams with implementation of best-in-class data management and system upgrades within existing software programs
Track all shipments in-transit and update stock position
Monitor inspection dates and ensure passing inspection reports received prior to releasing shipments
Review Open Order reports and ensure they are updated as necessary
Maintain and update external customer portal information
Process supplier’s invoices at time of title transfer
Collaborate with Finance to ensure accuracy and payments on all purchase orders
Develop and maintain reports and dashboards (KPIs such as OTIF, production plans, shipping plans, stock coverage, inventory reconciliation)
Work cross-functionally with Product Development, Finance and S&OP to ensure alignment and execution
Identify process gaps and recommend improvements to enhance efficiency and accuracy
Other duties as assigned by management
Requirements
About you:
You have a bachelor’s degree or diploma in Supply Chain Management, Logistics, or equivalent experience
2+ years working in a hands on Order Management, Order to Cash (O2C) or Supply Chain Operations role
Strong knowledge of supply chain processes such as inventory, demand planning, procurement, logistics and transportation
Familiar with manufacturing production scheduling and experience with reviewing production plans against forecasting
Comfortable working with dashboards, reports and KPI tracking
Experience with reporting tools such as Power BI or Tableau is a strong asset
Experience with NetSuite/Oracle or similar would be considered an asset
Previous experience working with international logistics considered an asset
Excellent communication skills and customer service focused with the ability to build strong working relationships with external and internal stakeholders
Strong organizational and analytical skills and attention to detail
Proficiency in Microsoft Office
Familiarity with the cosmetic industry is an asset
What we offer:
As a Supply Chain Analyst, you will enjoy being part of an energetic and hands-on team, excited about beauty and home care. You will work with passionate and talented colleagues who inspire and support each other. We have fun and celebrate successes together, but we are also not afraid to roll up our sleeves and get the job done. We work hard and play hard!
On top of that you will get:
A competitive total rewards package with a salary range of $55,000-$63,000 depending on experience
A comprehensive health/dental and retirement savings plan with employer match
To work in a hybrid environment with the opportunity to work 2 days remotely
An international working environment full of energy, beauty and growth
Opportunities to grow, both personally and professionally.
Of course, a great bunch of colleagues.
Artificial Intelligence (AI) enabled tools may be used to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all final hiring decisions are made by authorized human personnel.
We are committed to creating an inclusive environment where diverse perspectives are valued and all employees have the opportunity to thrive. We welcome candidates from all backgrounds and experiences, and encourage applications from individuals of all races, ethnicities, religions, genders, sexual orientations, ages, abilities, and other identities. If you require accommodation at any stage of the hiring process, please let us know by contacting us at [email protected] so we can work with you to meet your needs.
