IntellaTriage

We founded IntellaTriage in 2008 to provide nurse-based telephone triage solutions. We provide triage care to healthcare providers and their patients across the United States every day of the year.

Our services include phone triage support for hospice, home health, after-hours care, hospitals, and health plans. We also offer readmission prevention, telemedicine, and telehealth services.

Our nurse-first triage solutions connect patients directly with a licensed, triage-trained nurse in an average of 37 seconds. Our nurses follow protocols customized for each agency and are trained in home health and hospice triage using Schmitt-Thompson guidelines. Our service integrates with Electronic Medical Records (EMR) and provides advanced analytics.

We support hospice and home health agencies, health plans, and physician groups. We offer ²⁴⁄₇ telephone hospice triage, home health triage, a nurse advice line, and patient engagement services for post-discharge follow-up. We launched IntellaHub, our proprietary platform that helps care teams communicate, accurately document in patient medical records, and collect data with benchmark reporting. IntellaHub includes AI-powered tools customized to agency protocols to guide nurses.

Our mission is to improve the lives of nurses and patients.

IntellaTriage has 201-500 employees. The work environment is remote, with nurses working from home. IntellaTriage prioritizes work-life balance through shorter, flexible shifts. The company works to prevent nurse burnout and improve the patient experience. The company looks for individuals with drive and expertise who are dedicated to serving clients. Nurses are part of a growing remote team that provides compassionate, patient-centered support to clients. The team includes a management structure, an advisory board, and board members who all work to provide care and support to patients and families.

We offer a base pay typically starting between $25 and $27 per hour, with potential to increase up to $28-$30 per hour within the first six months. Employees receive three weeks of paid remote training and our supportive clinical team assists them. Our work-from-home model allows for a comfortable, personalized workspace, shorter shifts designed to improve work-life balance, and reduced burnout. Remote work also provides more time with family.

We offer shift differentials of $1 per hour for overnights and $1 per hour for weekends (Friday evening, Saturday, and Sunday). Paid time off (PTO) accrues for both part-time and full-time nurses based on hours worked. All part-time and full-time nurses are eligible to participate in our 401(k) plan. Full-time nurses are eligible for medical, dental, vision, and supplemental insurances. We provide equipment such as a laptop and headset for remote positions.