Technical Growth Partner

Job description

JumpSeat is a hybrid creative agency + advisory organization. We work alongside B2B marketing and revenue-generating teams in the US to drive financial growth and success for our clients across various business focus areas including creative, demand generation, sales, business development, and operations.

The Opportunity

We’re looking for a technically-minded account professional who bridges the gap between client-facing teams and growth execution. As our Technical Growth Partner, you’ll be the trusted technical voice for our Tier 2 and Tier 3 accounts, bringing clarity, structure, and confidence to day-to-day delivery across paid media, SEO, and data initiatives.

This isn’t a pure implementation role—you’ll be consultative, client-focused, and deeply embedded in translating performance data into actionable insights that drive results and strengthen client relationships.

Responsibilities and Expectations

Account & Client Support (50%)

Technical Partnership

• Serve as the primary technical partner for Account Managers across a pool of Tier 2 and Tier 3 accounts
• Join client calls to support performance interpretation, tactical alignment, and clear explanation of results and next steps
• Defend and explain approved implementations and tactical decisions to clients with confidence
• Act as a second layer of technical credibility during client interactions

Communication & Translation

• Translate performance data into clear, actionable insights for Account Managers, clients, and internal execution teams
• Support day-to-day tactical questions related to paid media, SEO, data & tracking, and campaign hygiene
• Identify when tactical issues require escalation versus independent ownership

Performance & Execution Support (35%)

Operational Ownership

• Execute and/or support QA checks, UTM structures, tracking review and troubleshooting, platform audits, and performance checks
• Create weekly summaries and performance notes that bring clarity to account status
• Ensure consistent application of best practices across assigned accounts
• Bring structure and continuity to accounts lacking technical ownership

Quality Assurance

• Maintain documentation and internal process updates
• Conduct platform audits to identify optimization opportunities and technical issues
• Own medium-complexity operational tasks end-to-end

Growth & Collaboration (15%)

Internal Collaboration

• Work closely with the Growth Lead to escalate higher-stakes strategic decisions and maintain quality standards
• Identify upsell and cross-sell signals through operational work and performance patterns
• Serve as a bridge between Account needs and execution teams, translating requirements into clear, actionable inputs
• Continuously improve workflows, processes, and delivery models

Our Ideal Candidate Has

• 4+ years of experience in account management within a digital agency, or digital operations within an agency or in-house growth team
• Strong understanding of digital performance fundamentals across paid media (Google Ads, Meta Ads, LinkedIn Ads), SEO basics, and data/tracking
• Technical competency with platforms, tools, and performance metrics—comfortable diving into campaign details
• Agency experience preferred—you understand client service, urgency, and the balance between quality and speed
• Bachelor’s degree in marketing, business, communications, or related field

Core Competencies

• Exceptional communication skills: You can explain complex technical concepts in simple terms to non-technical stakeholders and defend tactical decisions with confidence
• Technical clarity: You understand paid media mechanics, SEO fundamentals, and tracking architecture well enough to QA, troubleshoot, and support Account teams
• Ownership mindset: You own medium-complexity tasks end-to-end and know when to escalate versus solve independently
• Structured and organized: You bring order to chaos, maintain documentation, and follow through consistently
• Client-focused: You understand that technical excellence means nothing if it doesn’t translate to client confidence and results
• Collaborative: You work seamlessly with Account Managers, Growth specialists, and clients to drive outcomes
• Adaptable: You’re comfortable working across multiple accounts, industries, and execution styles

Nice to Have

• Hands-on experience managing paid media campaigns or SEO initiatives
• Familiarity with GA4, GTM, and marketing automation platforms
• Experience working with SaaS, manufacturing, or B2B service clients
• Background in performance marketing or growth marketing roles
• Certifications in Google Ads, Meta Blueprint, or similar platforms

What to Expect About This Role

This is not a typical account role, nor is it a pure technical role. At JumpSeat, you’re the connective tissue between client-facing teams and execution—bringing technical credibility to Account relationships while keeping delivery organized, consistent, and high-quality.

You’ll thrive here if you:

• Love being the “go-to” person for technical questions but don’t need to be in the spotlight
• Are energized by solving operational problems and bringing clarity to ambiguity
• Can balance autonomy with collaboration—owning your domain while knowing when to escalate
• Are motivated by seeing accounts run smoothly and clients feel confident
• Want to grow your strategic and client-facing skills while maintaining technical depth

Why JumpSeat?

Fully Remote, Flexible Team: We’re a distributed team across the US, Italy, and Latin America.

Growth Trajectory: You’re joining at an inflection point as we scale by 35-40%. Your success directly enables our ability to deliver consistently across more accounts without sacrificing quality.

Diverse, High-Impact Clients: You’ll work with ambitious B2B companies across SaaS, manufacturing, transportation, and more. Every account is a chance to solve real operational challenges with technical clarity and strategic support.

Culture of Collaboration: We act as an extension of our clients’ teams, and we extend that same philosophy internally. You’ll have the full support of our Account, Growth, and Creative teams.

Clear Career Path: This role is designed as a senior individual contributor position with strategic growth potential. Strong performers evolve toward deeper client strategy, retention, and partnership-oriented responsibilities.

Our Interview Process

1. Initial Talent Conversation: Zoom Call (30 min)
2. Hiring Manager Interview: Growth leadership discussion (45-60 min)
3. Technical Case Study: Practical exercise simulating performance review and client communication (45 min)
4. Final Interview: Leadership team + Q&A (45 min)