Job Description
The Role
The Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As a Real Estate Owned (REO) Specialist with Kiavi, you will manage timely disposition of assets through marketing, sales, and contract negotiations. You will also work closely with our Investors, Vendors, and network Attorneys, to understand the Investor’s guidelines and properly communicate expectations and oversee our Vendors and network Attorneys.
Responsibilities
- Pipeline management to ensure that loans move to resolution as quickly as possible, either through settlement, deed-in-lieu, or foreclosure.
- Ability to work in a high-volume, highly regulated industry.
- Responsible for monitoring and managing attorney performance by reviewing all proceedings, records, and timeframes.
- Interview and onboard new attorneys to the network.
- Responsible for updating all system/database activities throughout the foreclosure, bankruptcy, litigation, and deed-in-lieu process.
- Effectively partners with sub-servicer(s), vendors, Investors, and other teams at Kiavi, to ensure a healthy business relationship.
- Reviews, provides feedback, and monitors execution/delivery of legal documents related to foreclosure, bankruptcy, litigation and deed-in-lieu.
- Reviews and researches title issues, case law, statutes, etc. as it pertains to matters the Team is working through.
- Prepare bid and settlement strategy by taking into consideration the unique loan situation and facts surrounding the case.
- Works closely with the Kiavi Legal Team on escalated matters.
- Responsible for ad-hoc reporting.
- Effectively communicates with the team and Manager to ensure that all priorities are met in an expeditious manner.
Qualifications
- Preferred 4 years or mortgage experience in a default-servicing related position.
- Bachelor’s Degree required or related work experience.
- Strong understanding of the life-cycle of a mortgage from start to finish and knowledge of the processing steps involved, including loss mitigation and default servicing processes.
- Ability to build relationships and work closely in a team environment.
- Possess broad knowledge of real estate transaction methods.
- Must have the ability to guide Investors through the foreclosure, bankruptcy, litigation, and deed-in-lieu processes.
- Exceptional written and verbal communication skills.
- Must be a self-starter that has an eye for process improvement in an ever-changing environment.
- Must excel independently and make strategic decisions within pre-determined parameters.
- Must display attention to detail and a thoughtful approach to keeping the systems of record updated to ensure accurate reporting.
- Knowledge of Foreclosure, Bankruptcy, Litigation, Deed-in-Lieu (DIL), and REO processes preferred.
- Strong understanding of the judicial system.
- Proficiency in all Microsoft Suite applications is required.
Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $57,000 to $85,000 + 5% bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits.
