Job description
Description
About Kuoni Tumlare
Kuoni Tumlare is a global leader in Meetings, Incentives, Conferences, and Events (MICE), delivering exceptional experiences for corporate clients across Europe and worldwide. With decades of expertise and a strong local presence in over 30 countries, Kuoni Tumlare combines strategic insight, creativity, and operational excellence to create impactful events that align with client objectives.
Our Meetings & Events Services Include: Corporate Meetings & Conferences | Incentive Travel Programs | Product Launches & Brand Events | Exhibitions & Congresses | Team building & Engagement Activities
About the Role
We are seeking an experienced Meetings & Events Account Manager to manage a high-profile corporate client across various European markets. Working within a highly driven and ambitious delivery team, this is an exciting role providing a rewarding career with the opportunity for development of your commercial skills.
The role can be based remotely where we have an office in the country. All candidates must have Right to Work in the Country you are living in.
You will:
Deliver service implementation across all client offices
Drive revenue development and growth
Strengthen client stakeholder relationships
Form trusting partnerships both with internal teams across Europe and suppliers
Convert sales opportunities
Hunt out new revenue prospects within the clients business
Key duties and responsibilities:
Account Management
Effectively manage the client across all European offices and achieve revenue targets
Client engaging with a consultative approach; in-take of event enquiries, presenting outstanding event options and solutions, converting enquiries
Meeting and presenting Kuoni Tumlare services, value proposition and messaging to new, existing bookers stakeholder and procurement
Ensure all meetings and events follow the client’s brand guidelines, corporate standards, and regional compliance requirements.
Strategy & Execution
Understand the client’s business objectives, regional differences, and internal structures to align meetings and events with their overall strategy.
Be fully immersed in the strategic goals and priorities of Kuoni Tumlare and the client agreement
Create, nurture and maintain key relationships with clients and suppliers
Prepare and deliver up to date Client Account Development Plans, setting out objectives across the year for growth and development
Profiling & Conversion
Profile all contacts and understand client preferences
Cross sell all Kuoni Tumlare services in scope
Event Management & Marketing Content
Oversee event execution on-site or remotely, acting as the escalation point for any issues and ensuring a seamless attendee experience.
Plan, organise and lead events such as, client fam trips, customer events, implementation
Contribute and create content for marketing activities; blogs, newsletters, social media, campaigns, etc…
Collaboration & Reporting
Work closely with the local in market teams to ensure service delivery continuity and be abreast of all new briefs.
Develop and deliver client reporting at specified intervals factoring in SLA and KPI’s, savings, trends, etc. Making informed strategic recommendations to the client
Prepare reports for internal use on activities, targets, prospects etc
Manage the growth and maintenance of the client database / CRM for accurate records
Follow key industry trade publications and stay informed of industry news to impart knowledge to colleagues and clients alike
Requirements
About You:
Client, sales and account management experience – minimum 3 year
Experienced in the MICE sector – destination and venue knowledge are advantageous
Previous experience of contract implementation
Experience of working across multiple markets
Proven ability to deliver high-quality work and achieve results
Strong problem-solving and decision-making skills
Customer-focused with a commitment to satisfaction
Excellent interpersonal skills - relationship-building and collaboration abilities
Strong organisational, accuracy and planning skills under pressure
Natural networker and brand ambassador
Understanding of Cvent technology
What We Offer:
Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
Stability: 100 Years at the top of our field and still pushing into new territory.
Progression: We reward high performers and look to promote key talent internally.
Learning and Development opportunities for growth and Upskilling.
A Supportive Management Culture and autonomous working environment.
Company Wide Bonus Scheme.
Dedicated Employee Engagement Activities.
Flexible & Hybrid Working.
Annual Awards and Recognition for high Performers.
Friendly and Collaborative work environment.
