Job Description
Company Description
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
Job Description
Are you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? We’re looking for driven, service-oriented professionals to join us in Łomianki, Poland (hybrid role) and make a lasting impact on customer satisfaction worldwide.
At our company, customer service isn’t just a department—it’s the heart of our business. You’ll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and English. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.
What You’ll Do to Make an Impact
- Deliver Exceptional Service: Ensure all customer inquiries are handled promptly and professionally. Escalate issues when necessary to meet our response time commitments.
- Support Sales & Operations: Update account information, produce and follow up on quotes, and help drive conversion rates.
- Engage Across Channels: Connect with customers over the phone, through email, and via our Service Cloud. You’ll also be the friendly face behind our Webchat responses!
- Promote and Drive Engagement: Actively encourage customers to use our Webshop for a seamless experience.
- Handle Controlled Substances with Care: Manage inquiries responsibly, collaborating closely with compliance and our controlled substance teams.
- Collaborate for Success: Work closely with Order Entry, Sales, and Operations to continually elevate our customer experience.
Qualifications
Who We’re Looking For
- Customer-Focused: You’re all about delivering a great experience and have experience in sales support or customer service.
- Tech-Savvy: You’re comfortable with ERP systems like SAP, ORACLE, SAGE, and have a knack for managing CRM platforms.
- Team Player with a Growth Mindset: You bring a positive, can-do attitude to every challenge, and thrive working both independently and in a team.
- Excellent Communicator: You are fluent in Polish and English
- Passion for Science: Ideally you are passionate about Science / Chemistry and come from a Chemistry related educational background or similar / have work experience in the industry.
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
