Job description
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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re seeking a Performance and Enablement Manager to help elevate sales effectiveness across our North American Retail GTM organization. This is a high-impact role for someone who thrives at the intersection of sales strategy, coaching, and data-driven decision-making.
As a key member of the Enablement team, you will be responsible for improving rep productivity, supporting sales manager development, and driving the adoption of scalable sales practices. You’ll partner closely with Sales Leadership, Revenue Operations, and the People & Culture team to diagnose performance gaps, deliver targeted enablement solutions, and own the performance improvement framework end-to-end.
This is an ideal role for someone with a background in sales enablement, sales operations, or direct sales — who loves turning insight into action, cares deeply about helping reps succeed, and wants to make a tangible impact on revenue outcomes.
What You’ll Be Responsible For:
- Sales Enablement Strategy: Develop and execute enablement programs that support quota-carrying sales reps and their managers, with a focus on sustained performance improvement and behavior change.
- Manager Coaching & Support: Provide tools, frameworks, and hands-on support to help sales managers coach effectively, manage performance proactively, and scale high-impact habits across their teams.
- Performance Insight & Analysis: Visualize data insights and present them back to Sales Leadership to inform sales performance decisions. You’ll act as a key bridge between raw data and coaching action.
- Salesforce & Spreadsheet Acumen: Build, maintain, and leverage Salesforce dashboards and spreadsheets to track rep performance, adoption metrics, and enablement effectiveness.
- Performance Improvement Framework: Own and evolve the Performance Improvement Plan (PIP) process — ensuring it’s fair, actionable, and aligned to Lightspeed’s values and business goals.
- Training & Behavior Adoption: Support the rollout and reinforcement of sales training and best practices, working closely with reps and managers to drive adoption.
- Content & Resource Development: Maintain and evolve sales enablement materials such as coaching guides, playbooks, talk tracks, one-pagers, and internal comms.
- Cross-Functional Collaboration: Work closely with Sales Leadership, Sales Reps, Revenue Operations, Product Marketing and People & Culture to align initiatives and support the success of every seller.
- Feedback Culture: Champion a culture of feedback and continuous improvement by gathering rep and manager input and turning it into actionable insights.
What you need to bring:
- 3–5 years of relevant experience in sales enablement, sales operations, and/or quota-carrying sales roles
- Strong understanding of the GTM environment, particularly within high-growth tech or SaaS
- Hands-on experience with Salesforce and performance dashboarding tools
- Ability to interpret data, tell a story, and translate insights into action
- Proven success supporting front-line managers and influencing performance improvement
- A bias for action, strong organizational skills, and the ability to work cross-functionally with ease
- Passion for helping others grow and a deep belief in enabling people to do their best work
- As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!
Be a changemaker
You’ll enjoy:
- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
Fuel your growth. Find your people.
At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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