Job description
About Limble
At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity.
About the Role
We are looking for an Inbound Customer Success Specialist to join our night shift team. As a CSS on our Inbound Support team, you will be responsible for delivering white-glove service and value to our global customer base.
How you’ll make an impact
Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution
Bug reporting and tracking
Recommend best practice use case of Limble CMMS based on an understanding of the customer’s business
Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards
Proactively escalate at-risk customers
Collaborate closely across departments to support the success of our customers
Coordinate product demos and refer prospective customers to the Sales team
Assist the Sales team with product knowledge
Create strong customer relationships by delivering world-class customer service
Maintain a highly organized and accurate task list, visible to the Success team and Management
Requirements
Passion for ensuring a positive customer experience via e-mail, chat, phone calls, and video calls
Experience working cross-functionally within a customer-facing organization to support a joint outcome
Demonstrated ability to communicate effectively via oral & written formats; Excel skills are a strong plus
Strong conflict resolution skills
Resourcefulness, creativity, and strategic thinking for troubleshooting problems
Ability to work in a high growth environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail
Availability to work 11:00pm - 8:00am CT (Sun-Thurs)
Additional Skills – Nice to Have:
Previous experience in a B2B Customer Support / Customer Success / Account Manager position
Previous experience in the SaaS industry
Background in working with equipment maintenance, machinery, or manufacturing
Benefits
$55,000 - $65,000
Fully remote position
Stock options
Flexible PTO
13 paid company holidays
Paid parental leave
Health, Dental, and Vision insurance
Employer paid Basic Life insurance and Short-Term Disability insurance
Company contribution match for HSA and 401(k)
Flexible Spending Accounts
Monthly employee wellness stipend
Opportunities for Learning and Development Reimbursement
Pet insurance
Limble is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetics, marital status, veteran status, or any other protected characteristic under applicable laws. We are committed to building a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.
