Job Description
Company Description
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.
Job Description
About the Role: The Educational Programs Administrator (EPA) is responsible for managing and coordinating the logistics and administrative processes that support the department’s training demos and university webinars. This includes handling inbound leads, scheduling product demonstrations, coordinating and tracking device shipments, confirming appointments, and organizing university webinars. The role ensures seamless execution of all operational aspects, enabling the team to deliver high-quality training experiences while maintaining efficient communication and workflow across multiple team members and all stages of engagement.
Responsibilities: Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs.
Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials
Works to schedule consumers for Communication Coaching sessions
Ensures device shipments arrive in time for hands on educational activities
Monitors cancellations and works with SLPs on rescheduling of scheduled activities
Multi-tasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions
Coordinates loaner device recall when device demos /webinars have concluded
Triages opportunities and customer issues and transfers to the appropriate team member
Creates LG accounts for external SLP users
Performs University-specific tracking and procedures
Offers exceptional customer service experience in every interaction consistent with Lingraphica’s core values
Collaborates with the Clinical Educators when needed for specific projects
Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs
Coordinates logistics and plans education events
Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs
Qualifications
Minimum Qualifications:
Proficient in basic computer programs with willingness to learn new systems
Working knowledge of Microsoft Office 365
Self-motivated
Organized, attention to detail
Excellent verbal, phone, and written communication skills
1-2 years related customer service, sales, marketing and/or related administrative experience
Preferred Qualifications:
Experience with OneDrive, RingCentral, and HubSpot or similar CRM.
Experience in the healthcare industry and/or durable medical equipment
Additional Information
Work Environment & Physical Demands
The incumbent works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without reasonable accommodation is required.
Hours
Monday – Friday, 8:30 am – 4:30 pm – open to PST, MST, CST, and EST time zones.
Travel
Travel by air is required up to two (2) times per year within the US for in-person team meetings and an all-company meeting.
Accommodations
At Lingraphica, we are committed to creating an inclusive and accessible environment for all employees. To perform this job successfully, an individual must be able to complete each essential duty and physical demand. The requirements listed above represent the knowledge, skills, and abilities required, as well as the physical demands associated with the role. We recognize that everyone’s needs are unique, and we are happy to provide reasonable accommodations to support individuals with disabilities in performing the essential functions of the job.
If you require an accommodation, please reach out to Human Resources at [email protected] for assistance. We are here to help!
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting hourly range for this position is $50,000 - $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
