Job Description
Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we’re transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
At Lob, we are building a technology-enabled supply chain that brings clarity, efficiency, and reliability to direct mail and logistics. This role sits at the center of that system—Help streamline execution across a distributed, multi-site network and ensuring alignment between Product, Operations, and Sales.
We’re looking for a program-oriented operator who can translate strategy into execution—driving cross-functional initiatives, building scalable processes, and ensuring consistent performance across the network.
What You’ll Do
- Own weekly execution cadence: Lead the weekly functional plan—align priorities across Product, Operations, and Sales; define deliverables; and proactively manage risks, blockers, and dependencies
- Lead business reviews: Manage the Weekly Business Review (WBR), consolidating inputs, surfacing insights, and driving accountability across teams
- Drive cross-functional logistics programs: Lead initiatives that translate product capabilities, network design, and operational plans into scalable execution across a multi-site environment
- Manage execution at the network level: Track timelines, milestones, and dependencies across sites; resolve day-to-day logistics and material flow challenges; escalate issues as needed
- Define and scale operating processes: Build and standardize workflows, operating procedures, and communication structures that enable consistent execution across teams and locations
- Establish performance visibility: Work with leadership creating KPIs and develop reporting metrics, and deliver regular insights on logistics performance, risks, and opportunities
- Act as a cross-functional connector: Align Product, Operations, and Sales by translating business needs into actionable plans and ensuring smooth handoffs across teams
- Lead Product & Logistics alignment: Run the weekly Product and Logistics forum, driving structured discussions, decisions, and follow-through
- Drive billing accuracy & process improvement: Partner with Finance and Operations to ensure accurate billing, resolve discrepancies, and improve workflows
- Engage customers as needed: Provide updates, manage expectations, and support escalations to ensure a strong customer experience
What We’re Looking For
- 5–10+ years in program management, logistics, supply chain, or manufacturing operations
- Proven experience leading complex, cross-functional programs from design through execution in high-scale or distributed environments
- Strong understanding of logistics networks, material flow, or multi-site operations
- Demonstrated ability to manage schedules, track milestones, mitigate risk, and drive outcomes across multiple stakeholders
- Experience defining processes, KPIs, and operational dashboards to monitor performance and drive improvement
- Strong communicator with the ability to influence across functions and levels of the organization
- Ability to operate in ambiguity, solve problems in real time, and drive alignment without direct authority
- Familiarity with Agile, Lean, Six Sigma, or similar operational methodologies
- Bachelor’s degree in Engineering, Supply Chain, or a related field (or equivalent experience)
Compensation Information
The total compensation package for this role is comprised of an annual base salary, and RSUs.
Annual base salary: $137,500 - $152,500
<#LI-REMOTE #LI-GD1
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
#88 on BuiltIn’s Best Remote Midsize Companies to Work For in 2025
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022
