Job description
Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. The company provides agent-branded websites, advanced marketing tools, and Presence® CRM, the AI relationship engine that transforms an agent’s sphere into a proactive source of new business. More than 17,000 real estate businesses rely on Luxury Presence to elevate their brand, attract clients, and grow their business, including 30% of the Wall Street Journal RealTrends top agents and teams.
We are looking for a Customer Support Specialist to assist our internal support team with technical product and service requests from customers. This role requires Web Design competency.
A Customer Support Specialist’s responsibilities include executing technical website requests, recommending solutions and guiding internal teams through features and functionalities.
To be successful in this role, you should be knowledgeable with the latest web standards, a keen eye for tasteful design and be able to work with data sets. You should also be familiar with help desk software particularly Salesforce. Ultimately, you will help establish our reputation as a company that offers excellent customer support for our launched/live clients.
Responsibilities
Respond to internal team requests and queries in a timely and accurate way, via Salesforce
Identify customer needs and help clients and internal teams use specific features of our products
Analyze and report product issues or concerns (for example, by testing different scenarios or replicating user issues)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Requirements and Skills
Experience with front-end web development and data (HTML / CSS / JSON) is required
Experience with using visual production software (Photoshop, Loom, Figma, Canva)
Experience as a technical Customer Support Specialist or similar technical CS role is an advantage
Experience using help desk software, remote support tools and other online software (Salesforce, Slack, Asana, Hubspot, Google Drive) is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases, particularly live client websites
College degree, with Information Systems / Technology is preferred
Familiarity with the real estate industry is a plus
Others:
Currently residing in the Philippines
Must be willing to take a design assessment
Willing to work remotely on a graveyard shift
Must have access to own laptop/PC and have reliable internet connection with back up internet
Must have at least 1 valid government ID
Must have a bank account (or be willing to open one if hired)
$500 - $500 a month
Join us in shaping the future of real estate
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.
We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.
More than 17,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.
Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
