Job Description
Please note, this is a fixed-term position until 6⁄2027.
APPLICATION DEADLINE: This opportunity will be removed based on applicant volume; we encourage you to apply soon if interested
Who we are:
M-Files is redefining document management with a Context-First approach that eliminates operational friction and gives business and IT leaders a performance advantage. By capturing the knowledge and relationships surrounding documents, M-Files transforms static files into a connected ecosystem that fuels AI, automation, and better decision-making.
To learn more about us we encourage you to visit our company page.
Customer Success Manager (Remote – Finland, Sweden, Norway, Germany, UK, or France)
At M-Files, we help our customers succeed by ensuring they get measurable value from our intelligent information management solutions. As a Customer Success Manager (CSM), you’ll play a key role in driving that success by owning and growing a portfolio of customer relationships across the Nordics.
You’ll work closely with decision-makers and stakeholders within your customer organizations, expanding your network and influence while ensuring that M-Files technology delivers tangible business outcomes. Your mission is to help customers achieve their goals with M-Files, maximize adoption, and ensure an exceptional experience across our products and services.
You’ll collaborate cross-functionally with teams across M-Files and act as the voice of the customer internally, bringing feedback, insights, and opportunities back into our organization. In the early stages of a customer’s journey, you’ll partner with our Services team to ensure smooth onboarding and successful user adoption.
Key success metrics:
- Customer growth and retention (Gross Retention)
- Expansion through upsell and cross-sell opportunities
- Customer satisfaction and advocacy
What We’re Looking For
- Minimum 3 - 5 years of proven experience in Customer Success Management
- Fluency in Finnish and English (spoken and written) is required
- Demonstrated success in managing and growing customer accounts, including upsell and cross-sell
- Experience working with customers in the Nordics is required
- A proactive, analytical, and strategic approach to managing your customer portfolio
- Strong communication, negotiation, and relationship-building skills
- Experience with IT system implementations is a plus
- Swedish or German language skills are considered an asset; Finnish is not mandatory
- Ability to work independently in a remote role within one of our operating countries: Finland, Sweden, Norway, Germany, UK, or France (relocation is not offered)
Why M-Files?
We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment.
Our guiding principles of “ Make It Happen”, “ Help Others”, and “ Love Customers” are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.
What We Offer:
- A fixed-term position until June 2027 (parental leave substitution)
- International team of top performers
- Inclusive and dynamic culture (virtual and in-person)
- Opportunity to contribute to our success and growth globally
- Flexible work/life balance
- Competitive compensation and benefits package
Does this sound exciting to you?
Applications are considered on a rolling basis and the position will be filled as soon as the right individual comes along.
Please send us your application together with your CV and salary request as soon as possible, but no later than February 28th, 2026. Please note, that the position may close early based on applicant volume.
Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails.
Join M-Files and help industry leaders transform the way they manage information and drive business success!
