Job Description
*Apply soon, as the position may close early based on applicant volume.*
About M-Files
M-Files is the leader in Context-First Document Management, transforming the way organizations work by ensuring every document is instantly understood in context. Powered by our unique Enterprise Knowledge Graph and Aino, our trusted AI orchestration layer, we help companies eliminate operational friction, boost productivity, and build AI-ready foundations for the future. With 6,000+ customers globally, M-Files is redefining how businesses collaborate, automate, and scale in the AI era. For more information, visit www.m-files.com/
We are looking for a Renewals Trainee to join our Customer Success organization and support the Renewals function in Tampere, Finland.
In this role, you will work closely with Renewals, Customer Success, and Commercial Operations teams to improve contract quality, license accuracy, system hygiene, and documentation. The traineeship offers hands‑on experience with real customer data, internal systems, and global processes that directly support customer retention and scalable operations.
This is a practical, learning‑focused role with clear ownership areas and support from experienced colleagues.
As a Renewals Trainee, your responsibilities will include:
- Reviewing customer contracts globally to identify non‑standard or poor contractual clauses
- Reviewing contracts in the Customer Document vault to ensure completeness and correctness
- Supporting a license automation campaign and related clean‑up activities
- Creating and maintaining workspaces in M-Files Vaults
- Cleaning up, archiving, and restructuring Renewals pages in M-Files Vaults
- Supporting the assignment review of Low Touch and No Touch customers
- Update APAC region historical subscription data
- Creating a clear, structured Renewals user manual and documentation set for internal use
You will receive guidance on tools, processes, and priorities, and your work will have visible impact on Renewals and Customer Success operations.
You will succeed in this role if you:
- Have strong English language skills (written and spoken)
- Are detail‑oriented and comfortable working with numbers, data, and documentation
- Have good communication skills and can work effectively with different stakeholders
- Are able to focus on what is essential, even in a fast‑paced environment
- Are interested in Customer Success, Renewals, and operational processes
- Most importantly, have a strong willingness to learn and take ownership of assigned tasks
We welcome students or recent graduates, for example in business, finance, IT, or a related field.
You will succeed in this role if you:
- Have strong English language skills (written and spoken)
- Are comfortable working with numbers and pay attention to detail
- Have good communication skills and can adapt to different situations
- Are able to prioritize what matters most, even in a fast‑paced environment
- Have a sales‑oriented mindset, which is considered an advantage
- Most importantly, have a strong willingness to learn and develop in the Renewals Trainee role
We welcome applicants who are currently studying or recently graduated, for example in business, finance, IT, or a related field.
What We Offer:
- A 4 month traineeship (May–August, timing flexible), with the possibility to start already in April or May¨
- Mentorship: Guidance and mentorship from experienced professionals.
- Learning Environment: A supportive team that encourages learning and development.
- Modern and comfortable office facilities in the center of Tampere, with the possibility of hybrid work
- A chance to network with other trainees across the company
- Employee benefits: ePassi Flex
- M-Files Spirit activities: Events and clubs for socializing!
This is a paid fixed-term contract for four months, starting in April- May 2026 (start date can be agreed).
The salary will depend on your study credits and will range between 2200-2880 EUR/month.
Does this sound exciting to you?
Please send us your application together with your CV and the transcript of your studies soon, but not later than April 5th, 2026. Apply soon, as the position may close early based on applicant volume.*
The position will be filled as soon as we find the right candidate, and we are reviewing applications on an ongoing basis.
We are not sponsoring relocation for the role and will not consider applicants outside of Finland.
Please note that we do not accept applications sent via email. All applications should be submitted through job boards like LinkedIn or our career portal. Due to the high volume of applications, we will not be able to respond to all LinkedIn InMails.
