Job Description
About Manabie:
- Manabie offers Total Education. It is our educational philosophy, which not only focuses on building a strong academic foundation but also develops cognitive, creative, and emotional skills together with a consciousness of social and environmental issues.
- Total Education is supported by caring coaches, a strong community of passionate individuals, and engaging content to help our learners gain lifelong skills, awareness, and confidence.
- At Manabie, we believe everyone has inner greatness that can be discovered by developing a love for learning, igniting curiosity, and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people, societies, and the natural world can thrive.
Responsibilities:
The Center Lead will be in charge of managing staff and day-to-day activities in the education center, making sure the SOPs are implemented. As a data-driven company, we expect the person in this role to be analytical and give logical feedback to improve operations in the education center.
1. Customer Service & Operations (50%)
\* Partner & Service Management:
- Ensure smooth operations at partner centers, enabling teachers to focus on teaching.
- Oversee contract signing and teacher onboarding.
- Develop scripts and workflows for consistent service quality.
- Monitor teacher performance and provide feedback
\* Center Operations:
- Lead the center admin team and create a positive, high-performing environment.
- Track attendance and tuition collection; resolve issues promptly.
- Host weekly check-ins with partners to review and improve operations.
- Manage staffing, training, and performance reviews.
- Align center practices with HQ standards and implement best practices
\* Resource & Facility Management:
- Oversee scheduling and timesheets for admin, security, and cleaning teams.
- Coordinate with HR on payroll and staffing matters.
- Manage classroom allocation, rental payments, and operational budgeting.
\* Class Operations:
- Manage class scheduling, attendance tracking, and absentee follow-up.
- Ensure accurate fee processing and oversee petty cash use.
- Handle student and parent communication related to class disruptions
2. Learning Quality & Center Leadership (20%)
- Train and guide staff to ensure effective student learning.
- Monitor student satisfaction and learning outcomes.
- Improve the center’s academic environment and reputation for university prep.
- Define and track KPIs; analyze performance and report to HQ.
- Develop policies, programs, and processes to enhance curriculum and services.
- Lead staff development, mentorship, and retention initiatives
3. Growth & Strategic Development (30%)
- Support Business Development in partner acquisition meetings.
- Lead center-level recruitment strategies and referral programs.
- Plan and execute offline events to drive engagement.
- Manage social media presence to boost awareness.
- Build long-term strategies for center expansion and cross-center partnerships.
- Take ownership of sales targets and P&L management across centers.
Requirements:
- Must have a minimum of 3 years of experience in education center management, customer service, course/ program coordination, or a similar position in the education industry.
- Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred).
- Strong interpersonal skills with exceptional customer service, communication, and presentation abilities.
- Ability to multitask & manage stakeholders, and lead a diverse team of staff effectively.
- Strong problem-solving and decision-making capabilities.
- Strong attention to detail and maintaining accuracy.
- Proficient with Microsoft Office/G-Suite, spreadsheets, and operational software/systems or related software.
- Works well under pressure and has good stress management.
- Attention to detail and integrity are a MUST.
- Professional working proficiency in English.
Benefits:
- Attractive salary package.
- Probation: 2 months (100% full-time salary).
- Health Insurance package from Bao Viet.
- 13-months and Performance Bonus.
- 14 days of Paid Leave Annually.
Working hours and places:
- WORKING HOURS: 48 hours/week; 1 fixed day off a week. Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job.
- WORKING PLACE: Ha Noi ( Remote for the first time during the time office setting, must to available based on the schedule of the company/ manager).
