Job Description
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.
Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.
This position will begin June 1, 2026, and requires 1-week of onsite training in either our Houston or Denver office (TBD)
Title: Client Account Manager
Location: Remote with travel up to 20%
Position Summary
The Client Account Manager (CAM) is responsible for managing a large portfolio of client accounts with a focus on high customer service, efficient execution, and revenue capture across repeatable, lower-complexity transactions. The CAM serves as a primary point of contact for day-to-day client needs, ensuring requests are handled promptly, transactions are processed accurately, and clients experience consistent, reliable service.
This role serves as a key contact point for our valued clients, emphasizing volume, responsiveness, and operational excellence rather than deep executive advisory or complex account strategy. The CAM partners closely with Delivery, Managed Services, Sales Operations, and service-line teams to support renewals, change orders, and ongoing client activity, escalating more complex or strategic needs as appropriate.
Key Responsibilities
Client Account Management
Manage a high-volume portfolio of client accounts, providing timely, professional, and customer-focused support.
Create and execute a lightweight, activity based annual plan of client activity by account (renewals, transactions, key touchpoints
Serve as the primary day-to-day contact for client requests, questions, and follow-ups.
Maintain regular client touchpoints to ensure satisfaction, awareness of services, and responsiveness to needs.
Coordinate internal teams to ensure client requests are tracked, communicated, and resolved efficiently.
Transaction Management & Revenue Capture
Execute and manage repeatable, transactional client activity, including:
Software renewals (Microsoft and ISV)
MCA Connect IP transactions and renewals
Services renewals and extensions
Smaller change orders and incremental services requests
Ensure transactions are properly documented, approved, and handed off internally for execution and billing.
Support forecasting and tracking transactional revenue within the assigned portfolio.
Customer Service & Satisfaction
Deliver a consistently high level of customer service, acting as a dependable and responsive point of contact.
Support client escalations by coordinating internally and communicating status and resolution clearly to the client.
Execute client satisfaction surveys and follow up on feedback to address issues and reinforce positive outcomes.
Act as an early indicator of client risk or dissatisfaction and escalate appropriately.
Account Planning & Growth Support
Maintain simple account plans and support at least an annual client planning or review meeting.
Identify opportunities for additional services, renewals, or IP solutions through routine client interaction and route opportunities to the appropriate teams.
Support marketing and reference activities such as testimonials, case studies, or client participation in events when appropriate.
Internal Collaboration
Work closely with Delivery, Managed Services, Sales Operations, and service-line leaders to ensure seamless client experience.
Follow established processes and RACI guidelines to ensure clarity of ownership and accountability.
Decision Authority & Escalation
Ownership of the execution of standard renewals, extensions and repeatable transactions in addition to the introduction of direct sales for cross-sale and upselling opportunities
Escalate complex, strategic, or executive-level matters to Engagement Managers or leadership as needed.
Strategic roadmap discussions, pricing exceptions, or executive level negotiations are escalated to your Client Success Managing Director
Scope & Complexity
Manages more accounts than an Engagement Manager, typically with lower complexity and higher transaction volume.
Focuses on execution, consistency, and efficiency rather than deep strategic planning or executive alignment.
Operates within defined processes and playbooks to support scale and repeatability.
Success Measures
Client retention and overall client satisfaction across the assigned portfolio
Accuracy, timeliness, and completeness of renewals and client transactions
Portfolio revenue performance and renewal rates
Responsiveness to client requests and adherence to service expectations
$85,000 - $85,000 a year
OTE $130,000 annually (uncapped)
Why work for MCA Connect?
Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package:
·Work/Life Balance with Unlimited Paid Time Off (UPTO)
·401k Plan with Company Matching Contribution
·Monthly Stipend for Home Office Expenses
·Subsidized Medical, Dental and Vision Coverage
·Health Savings and Flexible Spending Accounts
·Company Paid Life and Disability Insurance
·Training, Certification and Continuing Education Support
MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.
MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
