Job Description
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.
Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.
Title: CX Transformation Principal
Location: Virtual, home-based office
Come shape the future of CX at MCA.
The CX Transformation Principal leads the strategic and business transformation components of enterprise CX programs and pursuits. This role works closely with executive stakeholders to define commercial transformation strategies, modernize customer-facing processes, and ensure technology implementations deliver measurable business outcomes.
The Principal serves as a trusted advisor to client leadership and partners closely with Transformation Solution Architects, Delivery Leaders, and Industry SMEs to shape large-scale transformations enabled by the Microsoft ecosystem, including Dynamics 365, Power Platform, and AI solutions.
This role plays a critical leadership position across the engagement lifecycle — from pursuit shaping and executive advisory through program delivery — ensuring that technology implementations translate into meaningful improvements in sales effectiveness, customer experience, and commercial operations.
In addition to client-facing responsibilities, the Principal contributes to the growth and maturity of the MCA’s CX capabilities by helping to develop consulting assets, mentor consultants, and build scalable methodologies that support the firm’s continued expansion in enterprise CE/CX transformation.
Responsibilities
CX strategy and business transformation expertise
Lead the development of CX transformation strategies, operating models, and commercial process improvements.
Advise clients on best practices for modernizing customer engagement capabilities and scaling new processes across the enterprise.
Develop transformation roadmaps and value realization frameworks.
Ensure CX technology implementations support broader business objectives related to sales effectiveness, customer experience, and operational efficiency.
Presales and strategic pursuit support
Support business development and strategic pursuits by helping shape CX transformation strategy and executive narratives.
Participate in key client conversations, executive briefings, and discovery sessions to help position the firm’s CX capabilities.
Collaborate with solution architects and sales teams to develop differentiated transformation approaches for prospective clients.
Provide strategic guidance to proposal development, executive presentations, and pursuit strategy.
Engagement leadership & strategic oversight
Provide strategic guidance across engagements, ensuring alignment between business transformation objectives and solution delivery.
Drive executive stakeholder alignment by helping ensure transformation initiatives remain focused on measurable business outcomes.
Provide oversight across multiple workstreams including business transformation, solution delivery, change management, and data strategy.
CX growth & capability development
Help define and evolve MCA’s CX transformation methodology and consulting approach
Develop repeatable frameworks, tools and accelerators that improve the quality, consistency and scalability of CX transformation engagements
Mentor business process and functional consultants, helping develop transformation and consulting capabilities.
Support recruitment, onboarding, and capability development of new team members.
Foster collaboration across CX strategy, delivery, and technology teams across MCA.
Required Qualifications
Min. 6 years of years of consulting or industry experience leading enterprise business transformation initiatives
Experience building transformation strategies around customer experience, customer engagement, commercial operations or CRM enablement
Demonstrated experience working with senior business stakeholders and executive leadership teams to deliver complex business & technology transformation programs
Experience supporting strategic pursuits or business development initiatives
Experience with Microsoft Dynamics 365 CE or similar CRM platforms
Experience working with industrial, manufacturing or distribution organizations
Familiarity with emerging AI-enabled customer engagement and commercial analytics capabilities
Bachelor’s degree in a related field or equivalent combination of education and experience; MBA is a plus
Background in consulting firms (Big 4, global SI or boutique transformation consultancies) desirable
Skills
Ability to structure and guide large-scale enterprise transformation programs
Executive presence with the ability to advise senior stakeholders on complex transformation initiatives
Strong facilitation and stakeholder alignment capabilities across business and technology teams
Relationship-building skills that foster trusted client partnerships
Excellent communication and presentation abilities for executive audiences
Advanced proficiency in PowerPoint and visual storytelling, with the ability to synthesize complex concepts into clear, executive-ready content
Ability to contribute to internal practice leadership, capability development, and knowledge sharing
Readiness to travel up to 30%
$175,000 - $200,000 a year
Additional annual bonus up to $50,000 (paid quarterly)
Why work for MCA Connect?
Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package:
·Work/Life Balance with Unlimited Paid Time Off (UPTO)
·401k Plan with Company Matching Contribution
·Monthly Stipend for Home Office Expenses
·Subsidized Medical, Dental and Vision Coverage
·Health Savings and Flexible Spending Accounts
·Company Paid Life and Disability Insurance
·Training, Certification and Continuing Education Support
MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.
MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
