Team Lead Publisher Success Management

Job description

Description

MGID is a fast-growing player in digital advertising, delivering high-performance native, display, and video ads powered by AI-driven technology. We help publishers monetize their audiences and brands maximize performance—while ensuring a seamless, brand-safe user experience.

We are seeking an experienced, results-driven Team Lead to oversee client relationships and drive business growth in the digital media across the USA. The ideal candidate will bring a strong background in managing high-value partnerships, delivering exceptional client experiences, and leading teams toward achieving performance excellence.

What You’ll Do:

• Lead, mentor, and support Success Managers across the US & LATAM regions

• Oversee onboarding, optimization, retention, and growth of strategic publishers

• Develop and implement regional success strategies aligned with global goals

• Monitor daily/weekly/monthly performance, including revenue, margin, and churn

• Drive upsell opportunities and adoption of new formats and features

• Coordinate with Product, Yield, Support, Acquisition, BI, Creative & Compliance

• Troubleshot complex technical issues escalated from regional teams

• Lead reporting, analysis, and preparation of strategic recommendations

• Review regional retention schemes and propose improvements

• Contribute to regional budgeting and forecasting

• Maintain high operational standards, ensuring consistency across markets

Requirements

Who you are:

• Minimum 3 years of experience in AdTech/MarTech or digital advertising

• Minimum 2 years of experience managing a team (preferably 3-5 people)

• Strong understanding of global digital advertising market trends and publisher monetization models

• Experience working with large publishers in the US and/or LATAM

• Proven ability to analyze performance, identify trends, and build actionable strategies

• Excellent communication, negotiation, and stakeholder management skills

• Ability to manage complex operational workflows and troubleshoot technical issues

• Strong analytical mindset with experience in cross-functional collaboration

• Bachelor’s or Master’s degree in Marketing, Business, Communications, or related field

• Ability to work in fast-paced, cross-cultural environments

Will be a plus:

• Experience managing Success or Account Management teams in the US or LATAM

• Existing network or warm contacts within regional media groups

• Understanding of product development and feature evaluation

Language proficiency:

• Fluent English

• Fluent Spanish