Job Description
At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
AssureHire, Mitratech’s employment screening platform, is looking for a Software Engineer I to join our engineering team in a support-engineering-focused role. You’ll sit at the intersection of customer-facing problem solving and hands-on development: triaging and resolving technical escalations, communicating clearly with stakeholders, and shipping code fixes for issues you can resolve end-to-end.
This is a great fit for an early-career engineer who wants real production experience across two modern backend stacks, Ruby on Rails and Go, while building strong debugging, communication, and AI-augmented development skills.
Essential Duties & Responsibilities:
- Own the resolution of technical escalation tickets: investigate, reproduce, and diagnose issues reported by customers and internal teams.
- Communicate with stakeholders (support, product, customer success, and occasionally customers) to gather context, set expectations, and report on resolution status.
- Identify tickets that can be resolved as self-service engineering work, then write the code, open the pull request, and see the fix through review and deployment.
- Use AI-assisted tooling to accelerate triage — determining whether an issue is a product bug, a configuration problem, or expected behavior — and to draft and review candidate code solutions, applying your own judgment before anything ships.
- Contribute to root-cause analysis and help reduce recurring escalations by improving code, documentation, and runbooks.
- Follow secure development practices: least-privilege access, secrets management, and careful handling of sensitive candidate and customer data.
Requirements & Skills:
- 0–2 years of professional software development experience (internships, co-ops, and substantial personal/academic projects count).
- Working proficiency in Go — Python is a plus
- Familiarity with relational databases and the ability to read and write SQL (PostgreSQL preferred).
- Strong debugging instincts: you enjoy digging into logs, reproducing issues, and tracing problems across systems.
- Clear written and verbal communication — you can explain a technical issue to a non-technical stakeholder and keep people informed without being asked.
- Comfort using AI tools as part of your workflow, paired with the judgment to critically review AI-generated analysis and code before relying on it. Ie . Claude.
- Ownership mindset: you follow tickets through to resolution rather than handing them off.
- Unix shell scripting.
We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $65,000-$75,000 Annually USD
Total compensation includes US employee benefits and annual bonus eligibility.
Benefits we offer:
- Health, Dental & Vision Insurance *
- 401 (k) + Employer Match *
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
Perks we offer:
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
_We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status._
