Job Description
The MOO Business Services Sales Team is a high-performing group of 35+ sales professionals dedicated to driving growth and delivering an exceptional client experience. We are tasked with two critical objectives:
Acquiring and Onboarding New Business: Targeting and educating prospective clients on MOO’s remarkable offering for large and growing enterprises.
Supporting and Growing Existing Accounts: Providing proactive account management and strategic consultation to elevate the experience and maximise the success of our current Business Services partners.
You will be an integral part of a team that provides a seamless client journey, from initial education and thorough onboarding to recurring expert touchpoints, ensuring clients maximise their partnership with MOO.
Mission: You will be the dedicated point of contact, and the voice of MOO for Business Services clients. Your primary responsibility is to deliver exceptional customer service, expertly managing a book of business and executing targeted account expansion to identify revenue opportunities. You will then effectively grow accounts to a level for graduation to our wider Returning Business team.
This is an exciting opportunity in our new South Africa based team for an Associate Account Manager who will support the US & UK based Returning Business teams with high activity. This person must be hardworking, naturally confident and driven, with a dynamic process to work autonomously.
Responsibilities:
- Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills
- Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own research on the business
- Locate new stakeholders and locations in an organisation with the goal of finding revenue opportunities
- Utilise current CRM and sales tools for outreach and document customer interactions in Salesforce
- Exceed the 25 daily dials and email activity metrics
- Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships
- Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business
- Achieve monthly revenue and retention targets
- Engage in weekly coaching sessions and 1:1s with your manager
- Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions
Note that the hours for this role are 2:30-11:30PM SAST
About You:
- You’re a highly motivated, self-starter who loves to test and explore new challenges!
- Sales experience preferred
- Solution-oriented mindset and looking for ways to improve our process in creative ways
- You love growing and learning new skills
- Professional, friendly, and helpful on the phone and in writing
- You are goal-oriented, and like to chase those targets
- You prefer busy days with lots of action
- Team-player with a positive attitude
- Ambiguity and growth is exciting
- Ability to manage time effectively in a remote environment
Nice to Haves:
- B2B Account Management or outbound experience
