Job Description
MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and now in Cape Town South Africa!
The MOO Business Services Sales Team is a high-performing group of 35+ sales professionals dedicated to driving growth and delivering an exceptional client experience. We are tasked with two critical objectives:
Acquiring and Onboarding New Business: Targeting and educating prospective clients on MOO’s remarkable offering for large and growing enterprises.
Supporting and Growing Existing Accounts: Providing proactive account management and strategic consultation to elevate the experience and maximise the success of our current Business Services partners.
You will be an integral part of a team that provides a seamless client journey, from initial education and thorough onboarding to recurring expert touchpoints, ensuring clients maximise their partnership with MOO.
The Role
Mission: You will be the critical first point of contact and the voice of MOO for prospective Business Services clients. Your primary responsibility is to ignite the sales process by expertly qualifying inbound leads and executing targeted outreach to identify opportunities. You will then effectively convince prospects to engage in a deeper discovery conversation, successfully handing off qualified appointments to our Account Executive team.
The Person We Want
This is an exciting opportunity in our new South Africa based team for a business development representative who will support the US & UK based new business teams with outbound activity. This person must be hardworking, naturally confident and driven, with a dynamic process to work autonomously.
Responsibilities
- Exceed daily outbound phone and email activity metrics
- Nurture and qualify prospects, both inbound and outbound, to provide higher quality leads for the new business team
- Locate ideal contacts in an organisation to set up appointments with our new business team members
- Provide feedback and identify areas of opportunity to improve campaign development, sales enablement, positioning, and overall prospect journey
- Utilise current CRM and automation tools for outreach and document customer interactions in Salesforce
- Optimise current outbound channels and help test new sales/prospecting channels we are exploring
- Engage in weekly coaching sessions and 1:1s with your manager
About You
- You’re a highly motivated, self-starter who loves to test and explore new challenges!
- Sales or customer service experience preferred
- Solution-oriented mindset, constantly looking for ways to improve our process in creative ways
- You love growing and learning new skills
- Professional, friendly, and helpful on the phone and in writing
- You are goal-oriented, and like to chase those targets!!
- You prefer busy days with lots of action
- Team-player with a positive attitude
- You’re OK with ambiguity and have a growth mindset
- Ability to manage time effectively in a remote environment
Nice To Haves
- B2B outbound sales experience
- Basic knowledge of design/print
- Experience with Salesforce
- Bilingual capabilities
- Bachelor’s degree or significant work experience in the sales field preferred
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO’s processing of it for these purposes.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
