Job Description
MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and now in Cape Town South Africa!
The Category Operations & Enablement Specialist supports MOO’s Category Managers and GTM team by owning the day-to-day operational execution and enablement work that keeps categories running smoothly and launches on track.
Please note - This role will be based either in our London HQ or Cape Town, South Africa
The Role
- This role sits at the intersection of category operations, product readiness, and commercial execution.
- You’ll manage SKU and availability hygiene, monitor stock and pricing signals, coordinate creative and product readiness tasks, and produce clear documentation such as FAQs and competitor summaries.
Responsibilities
Category Operations & Admin Support
Provide hands-on operational and administrative support to Category Managers across Print, Stickers, and Merch.
Monitor stock, pricing, and availability, with particular focus on third-party products.
Flag out-of-stock (OOS) and pricing issues to Category Managers and relevant Operations partners. Support pricing updates and checks as directed by Category Managers.
Maintain accurate SKU setup and product status in the PIM and related product systems:
Adding and updating SKUs
Managing OOS and availability flags
Ensuring product data accuracy across systems
Product Readiness & Launch Enablement
Submit briefs and tickets for functional and product photography.
Organise and track product samples, customisation guidelines, and supporting product information.
Upload, organise, and share final creative and product assets with relevant teams.
Support end-to-end product testing, including files, ordering, and basic QA checks to ensure readiness.
Help ensure product changes and launches are operationally ready from a data and documentation perspective.
Documentation & FAQs
Write and maintain product FAQs, internal reference materials, and customer-ready explanations.
Support creation and upkeep of category and product documentation used across teams.
Ensure information is clear, accurate, and consistent across internal tools and shared resources.
Competitive & Market Insight
Conduct ongoing competitor research across Print, Stickers, Merch, and Promotional Products.
Produce routine competitor highlights summarising new launches, pricing changes, and promotions.
Maintain competitor comparison materials to support category, pricing, and assortment discussions.
Cross-Functional Coordination
Work closely with Category Managers, Product Marketing, Operations, Supply Chain, and Product Design.
Support coordination around new product introductions (NPI/NPD) and ongoing product updates.
Assist in preparing materials for internal reviews and supplier meetings.
Act as a reliable follow-up owner to ensure actions are completed and information is shared.
About You
- Experience in a category, product, marketing, or operations support role
- Strong attention to detail and comfort working with systems, data, and documentation
- Clear written communication skills
- Highly organised, proactive, and dependable
- Comfortable managing timelines, follow-ups, and recurring tasks
Nice To Haves
- Experience with PIM tools (e.g. Salsify)
- Exposure to ecommerce, print, or branded merchandise
- Experience coordinating creative or marketing workflows
- Familiarity with product launches or category operations
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO’s processing of it for these purposes.
