Job Description
We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.
We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.
We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.
If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷
Head of Research – 12 Month Maternity Cover | 📍London – Hybrid (2 days per week) | 💰Competitive Salary + Benefits
About the Role
We’re looking for an experienced Head of Research to join Moonpig on a 12 month maternity cover contract, working hybrid 2 days per week in the office. You will need to be available to join end of November - early December.
Research at Moonpig goes beyond understanding what customers think. We combine customer insight, behavioural data and commercial context to identify the problems that matter, uncover opportunities for growth and help the business make better decisions.
You’ll join an established Research function with a high performing team of three, and a clear strategy and roadmap already in place. This isn’t about starting from scratch. It’s about getting up to speed quickly, building strong relationships and keeping momentum behind the work that matters.
Over the 12 months, you’ll lead and develop the team, deliver our key research priorities, strengthen the Voice of the Customer and help more teams across Moonpig access and use quality research.
We’re looking for someone pragmatic, confident and focused on delivery. Someone who can turn customer understanding into action and make sure Research continues to have a meaningful impact on our customers and Moonpig’s growth.
Key responsibilities:
- Own and deliver the Research roadmap against Moonpig’s highest-priority customer and business questions, making clear decisions about where Research can have the greatest impact.
- Lead, coach and develop our Research team, creating clarity around priorities while maintaining engagement and quality.
- Continue building the team’s capability in new methods, technology and AI.
- Scale research capability across Moonpig, helping teams conduct appropriate research independently while maintaining a high bar for quality.
- Develop training, coaching, tools, templates and clear standards that make quality research easier to access across the business.
- Make customer insight more visible, accessible and influential, bringing customer evidence into strategic and day-to-day decisions.
- Continue evolving how we capture and share what we know about our customers, including exploring how AI can make insight easier to access and apply.
- Build trusted relationships with senior stakeholders across Moonpig and confidently represent the customer in senior conversations.
- Use customer evidence to identify opportunities, challenge assumptions and influence product, commercial and strategic decisions.
- Turn complex customer evidence into clear, actionable recommendations that help teams move forward.
About you:
- Significant experience in UX, Product, Customer or Consumer Research within a digital or product-led organisation.
- Experience supporting, coaching or developing research teams, with a collaborative and supportive approach.
- Strong track record of delivering research programmes and initiatives from idea through to implementation.
- Broad understanding of qualitative and quantitative research, with good judgement about the right level of research for the decision at hand.
- Ability to quickly understand an existing strategy and roadmap, identify what matters most and create momentum behind it.
- Strong project delivery skills, with a pragmatic and outcome-focused approach.
- Excellent communication and stakeholder-management skills, including confidence working with senior leaders.
- Strong customer focus and an ability to bring customer needs into business conversations and decisions.
- Strong synthesis and storytelling skills, turning complex evidence into simple, useful recommendations.
- Experience enabling and coaching non-researchers to conduct effective research while maintaining appropriate quality standards.
- Comfortable navigating ambiguity, making decisions and moving work forward.
- Curiosity about AI and emerging research technology, particularly how they can help researchers and organisations learn faster.
- A collaborative, approachable working style and the ability to build strong relationships across different teams.
Interview Process:
- Stage 1 - Recruiter Screening Call (30 mins)
- Stage 2 - Initial Conversation with hiring team (45 mins)
- Stage 3 - Presentation & Discussion (60 mins)
Our process may vary depending on role and availability. We keep candidates informed of any changes.
What’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
💆🏽 Wellbeing First: Private healthcare (UK) and mental health support
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
📈 Career Growth: Learning allowances, coaching & development programs.
Want to know more?
Explore our full benefits package: here
Our Ways of Working:
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.
Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
