Job Description
We’re looking for a proactive and people-first Community Growth & Success Manager to support our client in building and nurturing their customer community. You’ll be the bridge between the brand and its customers — ensuring satisfaction, driving engagement, and turning users into loyal advocates.
Key Responsibilities
The Community Growth & Success Manager is expected to perform the following:
Key Responsibilities
- Serve as the primary point of contact for community members, addressing questions, concerns, and feedback with warmth and efficiency
- Onboard new customers and guide them through the product or service experience
- Monitor community health metrics and surface insights to internal teams
- Facilitate community discussions, events, and engagement initiatives
- Collaborate with the client’s internal teams to resolve escalations and improve the customer journey
- Identify upsell and retention opportunities through proactive relationship management
- Maintain accurate records of customer interactions and outcomes
- Develop and execute community growth strategies, including content calendars, campaigns, and member spotlight initiatives to increase participation and brand affinity
- Track and report on key success metrics such as retention rates, NPS scores, and community engagement trends, presenting findings to stakeholders on a regular basis
- Manage and grow the brand’s presence across social media platforms (Instagram, Facebook, LinkedIn, TikTok) by creating, scheduling, and publishing engaging content aligned with community goals
- Produce and edit short-form video content for community updates, campaigns, and announcements using tools such as CapCut or Adobe Premiere
- Monitor social media channels for comments, messages, and mentions — responding promptly and fostering meaningful two-way engagement with the audience
- Collaborate with internal teams to align social media efforts with broader community and marketing strategies, ensuring consistent brand voice across all channels
Qualification
- Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent work experience)
- 2–4 years of experience in customer success, community management, account management, or a similar client-facing role
- Proven track record of managing and growing online communities or customer accounts
- Excellent written and verbal communication skills in English; able to communicate clearly across different audiences
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines
- Tech-savvy with experience using CRM tools (e.g., HubSpot, Salesforce), community platforms (e.g., Circle, Mighty Networks, Slack), or project management tools (e.g., Asana, Notion)
- Analytical mindset with the ability to interpret data and translate it into actionable strategies
- High emotional intelligence — empathetic, patient, and solutions-oriented
- Self-motivated and comfortable working independently in a fully remote environment
- Experience in a SaaS, tech, or service-based company is a strong advantage
Good to Have
- Basic graphic design sensibility using tools like Canva or Adobe Express for community content and materials
- Experience running email marketing campaigns or newsletters (e.g., Mailchimp, Klaviyo) to keep community members informed and engaged
- Familiarity with paid social or community ads to support growth initiatives
- Background in content writing or copywriting for community-facing communications
At Sigrid, we aim to ensure the professional and personal growth of all our employees:
Competitive salary package.
Vacation leave and Sick leave credits.
HMO Package for the employee and two codependents.
Reimbursable internet charges.
Comprehensive training and continuous learning advantages.
Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
High importance to work-life balance with the opportunity to work from home part of the week.
Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.
Co-Working days
Sigrid has co-working offices in Ortigas, BGC and Makati where the whole team meets once a month at a minimum.
