Job Description
YOUR ROLE AS AN HR GENERALIST
We are looking for a well-rounded and people-first HR Generalist to join our growing team. This role sits at the intersection of talent acquisition, employee experience, and benefits administration — making it ideal for someone who is equally comfortable sourcing top talent as they are planning meaningful engagement activities or managing HMO concerns. You are organized, empathetic, and thrive in a dynamic environment where no two days look exactly the same. You will play a key role in shaping a positive and productive workplace culture from the ground up.
As an HR Generalist, you will be expected to perform the following:
Recruitment & Talent Acquisition
- Lead the full-cycle recruitment process across various roles — from crafting job descriptions and posting on relevant platforms to sourcing, screening, interviewing, endorsing qualified candidates, and attend job offer calls.
- Partner closely with hiring managers and team leads to understand role requirements, team dynamics, and ideal candidate profiles
- Develop and maintain a robust talent pipeline through proactive sourcing via job boards, social media, referrals, and professional networks
- Conduct structured initial interviews and coordinate skills assessments to evaluate candidate fit
- Manage the candidate experience from first touchpoint to offer, ensuring timely and professional communication throughout
- Track recruitment metrics such as time-to-fill, source effectiveness, and offer acceptance rates to continuously improve the hiring process
- Maintain and update the applicant tracking system (ATS) with accurate and current candidate information
Employee Engagement & Culture
- Design, plan, and execute employee engagement programs, team-building activities, and recognition initiatives that foster a positive and inclusive work environment
- Develop and manage onboarding programs that ensure new hires feel welcomed, informed, and set up for success from day one
- Conduct regular pulse surveys, feedback sessions, and stay interviews to gauge employee sentiment and identify areas for improvement
- Collaborate with leadership to align engagement strategies with company values and business goals
- Spearhead company-wide events, milestones celebrations, and culture-building activities — both virtual and in-person
- Monitor and track engagement metrics and present insights and recommendations to management
- Champion diversity, equity, and inclusion initiatives within the organization
HMO & Benefits Management
- Act as the primary point of contact for all HMO-related concerns, inquiries, and escalations from employees
- Manage the full HMO lifecycle — including enrollment of new hires, annual renewals, additions, deletions, and dependent coverage
- Coordinate with HMO providers on availment requests, letters of authorization (LOA), reimbursements, and billing concerns
- Ensure timely and accurate submission of HMO-related documentation and reports
- Maintain a comprehensive and up-to-date database of all covered employees and their benefit entitlements
- Assist employees in navigating their HMO benefits and resolve issues in a timely and empathetic manner
- Review HMO billing statements, validate charges, and coordinate credit memo or billing adjustments as needed
- Evaluate HMO provider performance and recommend enhancements or alternative providers during renewal periods
As a minimum, we expect candidates to meet the following requirements:
- Bachelor’s Degree in Human Resources, Psychology, Business Administration, or a related field
- Minimum 2-3 years of experience in an HR Generalist or similar HR role with exposure to recruitment, engagement, and benefits management
- Strong and proven track record in end-to-end recruitment, ideally within a remote work, BPO, or fast-paced startup environment
- Solid experience managing HMO accounts, including coordination with providers and handling employee concerns
- Demonstrated ability to design and implement employee engagement programs that drive morale and retention
- Excellent interpersonal, communication, and relationship-building skills — able to engage effectively at all levels of the organization
- High level of discretion, integrity, and professionalism when handling sensitive and confidential information
- Proficiency with HRIS systems, ATS platforms, and productivity tools such as Microsoft 365 and Google Workspace
- Strong analytical and reporting skills with the ability to translate HR data into actionable insights
Nice to Have
- Experience in a staffing agency, virtual assistant company, or BPO environment
At MySigrid, we aim to ensure the professional and personal growth of all our employees:
Two weeks of paid training.
Vacation leave and Sick leave credits.
HMO Package for the employee and two dependents.
Reimbursable internet charges.
Comprehensive training and continuous learning advantages.
Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
High importance to work-life balance with the opportunity to work from home part of the week.
Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.
Co-Working days
MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets once a month at a minimum.
