Job Description
Company Description
👋🏼 We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in!
Job Description
REQUIREMENTS:
- Total experience 4+ years
- Strong experience in implementing and supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O) or Dynamics AX 2012.
- Strong functional expertise in Accounts Receivable (AR) and General Ledger (GL) modules.
- Experience with one or more additional Finance modules, including Asset Leasing, Accounts Payable, Fixed Assets, Budgeting, Cost Accounting, Asset Management, or Project Accounting.
- Proven experience delivering full lifecycle ERP implementation projects and Application Management Services (AMS).
- Strong understanding of finance business processes, including Record-to-Report (R2R), Order-to-Cash (O2C), and Procure-to-Pay (P2P).
- Experience conducting business workshops, fit-gap analysis, solution design, and functional testing.
- Ability to create Functional Design Documents (FDDs), business process documentation, and solution specifications.
- Experience managing production support, incident resolution, change requests, and release management activities.
- Familiarity with ITIL processes and SLA-driven support environments.
- Excellent analytical, problem-solving, communication, and stakeholder management skills.
- Microsoft Dynamics 365 Finance Functional Consultant (MB-310) certification is preferred.
- Experience with Microsoft Power Platform (Power BI, Power Automate, Power Apps) is an added advantage..
RESPONSIBILITIES:
- Lead end-to-end Microsoft Dynamics 365 Finance implementation projects, including discovery, solution design, configuration, testing, deployment, and post-go-live support.
- Conduct business requirement gathering, fit-gap analysis, and solution workshops with business stakeholders.
- Configure and support Dynamics 365 Finance modules, with primary expertise in Accounts Receivable (AR) and General Ledger (GL).
- Support additional Finance modules, including Accounts Payable, Fixed Assets, Budgeting, Cost Accounting, Asset Leasing, Asset Management, and Project Accounting.
- Prepare Functional Design Documents (FDDs), business process flows, solution documentation, test scripts, and user training materials.
- Collaborate with technical consultants and developers to translate business requirements into scalable technical solutions.
- Execute User Acceptance Testing (UAT), support production deployments, and provide post-implementation hypercare.
- Provide Level 2/Level 3 functional support, troubleshoot production issues, and ensure timely resolution within SLA commitments.
- Perform Root Cause Analysis (RCA) for recurring issues and recommend long-term process or configuration improvements.
- Evaluate Microsoft Dynamics 365 release updates, service updates, and hotfixes, ensuring minimal business impact.
- Manage support activities using tools such as Azure DevOps, Jira, or ServiceNow.
- Maintain functional documentation, knowledge articles, and support runbooks.
- Mentor junior consultants and contribute to project governance, quality assurance, and continuous improvement initiatives.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
