Job Description
Company Description
👋🏼We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in.
Job Description
REQUIREMENTS:
- Total Experience 8+ years
- Strong hands-on experience Salesforce Service Cloud implementations with Field Service Cloud.
- Deep understanding of Salesforce Service Cloud functionality, administration, and customization
- Hands-on experience with Salesforce Lightning development, Apex, LWC, and Flows
- Experience configuring and optimizing Case Management, Service Console, Entitlements, Milestones, Knowledge Management, and Omni-Channel routing.
- Knowledge of Salesforce Field Service and Experience/Community Cloud is preferred
- Strong understanding of Salesforce integration patterns (REST API, SOAP, middleware) and data management processes.
- Experience with Async Apex, Streaming APIs, and advanced Salesforce features is a plus.
- Proven ability to mentor and lead junior team members
- Strong analytical, problem-solving, and client-facing skills.
- Experience documenting functional requirements and translating them into technical solutions.
- Familiarity with DevOps tools like Copado, Gearset, or similar for deployment and release management.
- Operational or analytical background in Sales, Marketing, or Customer Service domains is preferred.
- Salesforce certifications in Service Cloud, Platform Developer, or Administrator are a plus.
RESPONSIBILITIES:
- Writing and reviewing great quality code.
- Facilitate business process discovery sessions to identify client requirements and process gaps.
- Translate business requirements into Salesforce designs leveraging standard functionality and minimizing custom development.
- Map functional requirements to Service Cloud features including Case Management, Service Console, Entitlements, Milestones, Omni-Channel, Knowledge Management, and Live Chat.
- Configure Salesforce features such as Flows (Record-Triggered, Screen, Subflows, Error Handling), Approval Processes, Validation Rules, and automation.
- Support deployment and adoption of Salesforce Field Service and Salesforce Experience Cloud.
- Lead and mentor junior consultants and project team members on functional and technical Service Cloud best practices.
- Contribute across the full project lifecycle from strategy, visioning, design, implementation, and post-implementation support.
- Conduct workshops and collaborative design sessions with clients, providing guidance on trade-offs (configuration vs. custom code).
- Assist with change management, end-user training, and documentation for Salesforce solutions.
- Support integrations with ERP or legacy systems using REST/SOAP APIs and platform events.
- Ensure adherence to Salesforce best practices, coding standards, and governance frameworks.
- Monitor data quality, consolidation, migration, and de-duplication efforts using tools like Data Loader, DemandTools, and Excel.
- Identify risks, dependencies, and technical or functional constraints and recommend mitigation strategies.
- Provide innovative ideas, workflows, and improvements to enhance customer service solutions
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
