Job Description
Company Description
👋🏼 We’re Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17,700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in!
Job Description
REQUIREMENTS:
- Total experience 8+ years
- Strong hands-on experience in ServiceNow development.
- Strong expertise in SPM (Strategic Portfolio Management) and CSM (Customer Service Management) modules.
- Solid working experience with ITSM, Service Portal, and ServiceNow Integrations.
- Mandatory ServiceNow SPM module certification
- Proficient in ServiceNow scripting and configurations including: Business Rule, Client Scripts, UI Policies and UI Actions, Jelly scripting, AngularJS.
- Experience in designing and implementing integrations using REST/SOAP APIs, MID Server, and third-party systems.
- Good understanding of ITIL processes and best practices.
- Exposure to additional ServiceNow modules such as ITOM, GRC, or HRSD is a plus
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills with the ability to collaborate across global teams
RESPONSIBILITIES:
- Design, develop, and implement ServiceNow solutions with a primary focus on SPM and CSM modules
- Work closely with business stakeholders to gather requirements and translate them into scalable ServiceNow designs
- Support enterprise-wide implementation of ServiceNow modules across multiple global locations
- Develop and maintain technical specifications and solution documentation
- Configure and customize ServiceNow applications using scripting and platform capabilities
- Design, build, and support ServiceNow integrations with internal and external systems
- Perform unit testing and component-level integration testing to ensure solution quality
- Ensure solutions adhere to ServiceNow best practices, performance standards, and security guidelines
- Provide technical guidance and mentorship to junior developers when required
- Support post-implementation activities including enhancements, troubleshooting, and optimizations
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
