Job Description
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
The Site Reliability Engineer (SRE) will provide L2/L3 support for AWS cloud infrastructure and production environments, ensuring high availability, reliability, and operational efficiency. This role focuses on automating operational tasks, monitoring systems, and collaborating with DevOps, Development, and Infrastructure teams to resolve issues and improve service performance.
Responsibilities:
- Provide L2/L3 support for AWS cloud infrastructure and production environments.
- Implement and maintain automation for operational tasks, deployments, and monitoring.
- Monitor system health, troubleshoot incidents, and ensure high availability of services.
- Develop and enhance scripts/tools to reduce manual effort and improve efficiency.
- Work closely with DevOps, Development, and Infrastructure teams for issue resolution.
- Participate in on-call rotations and incident management during US shift hours.
- Maintain and improve monitoring, alerting, and logging systems.
- Ensure adherence to SRE best practices for reliability, scalability, and performance.
- Document runbooks, SOPs, and knowledge base articles.
Qualifications
- Strong hands-on experience with AWS services (EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch).
- Experience in automation and scripting using Python, Shell, or PowerShell.
- Familiarity with Infrastructure as Code tools (Terraform or CloudFormation).
- Understanding of CI/CD pipelines and DevOps practices.
- Experience with monitoring tools like CloudWatch, Grafana, Prometheus, or ELK.
- Good understanding of Linux systems and networking concepts.
- Exposure to containerization (Docker/Kubernetes).
- Ability to troubleshoot production issues under pressure.
- Excellent verbal and written communication skills.
- Willingness to work in the US time zone shift.
