Job Description
Company Description
NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Universal Products & Experiences Overview:
At Universal Products & Experiences (UP&E), we don’t just create products—we create a universe that fans can hold in their hands, wear, play, read, and experience every day. From Jurassic World’s roaring adventures to the playful charm of Minions and the timeless wonder of Back to the Future, we transform stories into unforgettable moments that spark joy across the globe.
UP&E has grown rapidly while keeping the energy, agility, and inventive spirit of a start‑up. Our mission is bold: to take imagination beyond the screen and into the real world through innovative products, immersive retail moments, and extraordinary theme park destinations. We bring both Universal-owned and third‑party worlds to life across expansive theme park destinations, e‑commerce platforms, live entertainment venues, and global retail partnerships—fueling fandom everywhere it lives. Whether it’s iconic toys, fashion collaborations, books, collectibles, lifestyle products, or cutting‑edge video games, we work with world‑class licensees and creators to make our universe tangible.
Here, creativity meets technology, and strategy meets storytelling. We connect design, commercial excellence, and fan passion to deliver experiences that millions cherish—inside the parks and far beyond them. As part of Universal Destinations & Experiences, you’ll join a global team that thrives on collaboration, imagination, and the power of culture‑shaping ideas. Your work will inspire fans, uplift communities, and leave a lasting mark on entertainment history.
We believe in a workplace where every voice matters, every perspective is valued, and every colleague can shine. That’s how we strive to be an employer of choice for talent and a partner of choice for retailers, licensees, and creators who share our passion for world‑class storytelling. If you’re ready to bring imagination to life and create moments that resonate worldwide—your next adventure starts here.
Join us and help create moments that matter.
https://www.universalproductsexperiences.com/
Universal Products & Experiences is committed to attracting and retaining a diverse workforce of the highest caliber. We are committed to fostering equitable and inclusive environments that honor the experiences, perspectives, and uniqueness of each colleague.
Job Description
This position will report to the Manager of Global Brand Standards and be part of the team responsible for providing factory audit program support to the Universal Brand Development Group and its Licensees/Partners.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $52,000 - $64,480
Qualifications
Responsibilities include:
- Promptly respond to submissions and inquiries sent to the general program inbox.
- Provide customer service to Licensees and factories regarding program requirements and general requests/inquiries.
- Provide global Licensees with the status of factories and guidance towards obtaining approval.
- Review and vet LMS submissions and start audit and waiver workflows.
- Manage audit requests, submit, and track all audits sent to audit firms and provide scheduling pushback support, including Virtual Audits and Spot Checks.
- Accurately update Licensee and factory information in internal database.
- Update internal database and contact Licensees on subcontracting related issues.
- Generate accurate approved factory lists.
- Promptly issue waiver and audit approval letters while ensuring accuracy at high volume.
- Promptly identify and escalate issues to Licensee support and supervisor.
- Support supervisor on team projects and other duties as assigned.
- Work with Regional Managers to confirm and schedule all Spot Checks.
- Manage daily audit requests in Gensuite and track all CAP eligible audits.
- Manage Global Contact List, Ethics Policies, and database permissions for all contractors.
- Support Manager on GBS Corporate responsibilities, including keeping Gensuite up to date with all Business Unit factory data.
- Support Manager on Customs Registrations for all UP&E licensees.
Qualifications/Requirements:
- 2+ years of office experience and data entry.
- Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
Desired Characteristics:
- Bachelor’s degree in related field preferred.
- Ability to handle pressure and maintain accuracy in a high-volume environment.
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint in a Windows environment.
- Exceptional organizational skills; ability to multi-task and pay close attention to detail.
- Clear and concise written and oral communication skills.
- Strong customer service skills.
- Ability to adapt to a changing environment and handle multiple priorities.
- Second language a plus.
- Salesforce experience is preferred.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
