Job Description
Company Description
NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
As an Industrial Engineer at Universal Destinations & Experiences, you will combine field observation with advanced analytics to solve real, large-scale operational challenges across our parks and experiences. A typical day blends analytical work with time in the operation—you might evaluate capacity and labor performance using data, then partner with frontline teams to test and implement process improvements in a live environment.
You will play a key role in translating data into actionable insights that influence operational leaders and drive measurable impact across workforce management, process optimization, and overall business performance.
Why Join Us
This role offers the opportunity to work at the intersection of analytics and real-world operations where your insights directly shape how guests experience our parks and how our teams operate at scale. You’ll collaborate with diverse teams, tackle complex challenges, and see your work come to life in a dynamic, fast-paced environment.
Key Responsibilities:
Analytics & Modeling
- Apply industrial engineering methods such as capacity analysis, queuing theory, forecasting, and optimization to solve operational challenges
- Develop and maintain analytical models to support labor planning, demand forecasting, and operational decision-making
- Identify root causes of performance gaps and translate findings into actionable recommendations
Field Studies & Data Collection
- Conduct on-site observational studies to evaluate processes, guest flow, and operational performance
- Collect and analyze time studies, throughput data, and other operational metrics
- Synthesize field insights with data analysis to drive practical, implementable solutions
Workforce Management
- Support development of labor models, staffing strategies, and scheduling analytics
- Evaluate opportunities to improve labor utilization and operational efficiency
- Contribute to workforce management tools and planning processes
Tools, Reporting & Automation
- Extract and analyze data using tools such as SQL, Snowflake, and Python
- Build dashboards and reporting tools in Power BI and Excel to track KPIs and performance trends
- Support automation efforts to streamline workflows and improve data accuracy
Stakeholder Collaboration
- Partner with cross-functional teams and operational leaders to implement process improvements
- Communicate insights and recommendations through clear presentations and data storytelling
- Support development of business cases for initiatives presented to senior leadership
Qualifications
Basic Requirements:
- Bachelor’s degree in Industrial Engineering, Operations Research, Management Science, Decision Science, or a related field
- 3+ years of experience in industrial engineering, operations analysis, or a related analytical role
- Experience conducting field studies and analyzing operational data
- Strong analytical and problem-solving skills with the ability to translate data into insights
- Proficiency in Excel and experience working with large datasets
- Experience with data querying or programming tools such as SQL or Python
- Experience with data visualization tools such as Power BI or Tableau
- Strong communication and interpersonal skills, with the ability to influence stakeholders
- Ability to manage multiple priorities in a fast-paced, dynamic environment
Preferred Qualifications
- Master’s degree in Industrial Engineering, Operations Research, or a related field
- Experience in theme parks, hospitality, entertainment, retail, or other high-volume operations
- Familiarity with workforce management, labor planning, or forecasting methodologies
- Experience with cloud-based data platforms such as Snowflake or Azure
- Experience applying Lean or Six Sigma principles
Additional Requirements:
- Hybrid: Hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $100,000 (bonus eligible)
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
