Job Description
Company Description
NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal is dedicated to fostering a culture grounded in principles of mutual respect. The Fair Employment group is part of the Labor & Employment Department and is comprised of three verticals (Fair Employment Practices & Policies, Fair Employment Training, and Positive Employee Relations), serving as a key, central point of contact to address concerns raised by employees, including complaints of discrimination, harassment, and retaliation; facilitating Respect in the Workplace training; and conducting employee roundtables.
The Specialist role is responsible for auditing, tracking, and reporting, as well as trend analysis related to the various programs and initiatives of the Fair Employment group across the enterprise. The ideal candidate is a detail-oriented, critical-thinking professional who is proactive, results-driven and understands the role and purpose within an organization. The Fair Employment Specialist reports to the Vice President, Fair Employment Practices & Policies, but also supports the Vice President, Fair Employment Training and the Vice President, Positive Employee Relations.
Responsibilities:
- Assign complaints that come in via the helpline/web portal
- Monitor internal investigations to ensure proper follow-up and case closure
- Audit internal investigations, including to ensure proper issue classification
- Analyze investigations data, training data, and roundtable data to identify trends in each category and across the categories
- Assist with metrics reporting on internal investigations, including NBCUniversal reporting and Comcast reporting
- Create, administer, and manage employee surveys and responses and analyze feedback
- Collect, organize, and interpret qualitative and quantitative feedback from multiple channels to extract key insights
- Perform other duties and/or special projects as assigned
Qualifications
Basic Requirements:
- 3+ years related working experience in a professional role requiring strong analytical and organizational skills, preferably in Employee Relations, Employment Law, or Human Resources
- Bachelor’s degree
Desired Characteristics:
- Ability to analyze statistical data and identify trends
- Proven ability to handle confidential information
- Sound business judgment, and flexibility/adaptability to manage multiple time-sensitive matters, including appropriately prioritizing among them
- Excellent and accurate oral and written communication skills; proven problem-solving skills
- Ability to work independently and across all levels of company personnel
- Experience in working with multiple clients across departments and geographies
- Able to work in a team-oriented environment; willing to assist others as needed
- Solid attention to detail, highly organized
- Proficiency with web-based databases and Microsoft Office suite
This position currently has a hybrid schedule, which requires contributing from the New York, NY office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $65,000 - $80,000.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
