Netomi

We founded Netomi in 2016 to develop an Agentic AI platform for customer experience (CX). Our platform uses AI agents to manage customer interactions across chat, voice, email, and messaging. It works in both Autopilot and Co-Pilot modes to ensure quick, accurate, and compliant results.

Our platform includes proactive features and built-in policies for governance. We use a sanctioned generative AI layer to ensure security, compliance, and brand consistency. It also offers playbooks and a no-code studio for business teams to build and optimize workflows. We provide pre-built integrations with major desk, CRM, and internal systems, plus open gateways and links for agent collaboration and live data.

We offer autonomous AI agents that interpret situations and complete transactions, and real-time AI assistance that gives human agents instant context, knowledge, and policy-backed next steps. Our real-time dashboards show agent behavior, reasoning, data usage, sentiment changes, and transaction decisions. We focus on safety, accuracy, and consistent decision-making, ensuring data privacy, brand safety, and compliance.

Fortune 50 and Fortune 500 companies like Delta, MetLife, United Airlines, and MGM Resorts use our platform. We were founded at Y Combinator and are backed by investors including WndrCo, Silver Lake, Accenture, and founders of OpenAI and Google DeepMind.

Our mission is to make intelligent, always-on customer experiences available and trustworthy. We help brands manage billions of customer interactions using AI with strong reasoning and full visibility. We build systems that align decisions with policy, protect data, and remain reliable as situations change and demand grows. Our focus is on AI that enhances human capabilities, creating customer journeys that build brand loyalty.

The name “Netomi” combines “Net” (representing the collective intelligence of AI and human expertise), “Om” (a connection to what is essential), and “I” (bringing one’s best self for customers).

We operate in a fast-paced environment where cross-functional collaboration is key. Our teams work together across product, engineering, integrations, customer success, and implementation. We value a growth-oriented, ownership mindset, with strong collaboration between Product, QA, and Delivery teams to develop and ship solutions.

We offer competitive compensation, fast career progression, and global exposure.