Parloa

We develop an AI Agent Management Platform for contact centers to automate and improve customer service interactions. Our platform uses generative AI to create AI agents that can talk naturally with customers, and it also helps human agents with AI.

Our enterprise solution manages high-volume, critical customer service for global brands, including Fortune 1000 companies and large German enterprises. It handles various tasks like scheduling, refunds, and recommendations. We specialize in areas such as conversational AI, voice AI, and machine learning, offering chatbot services and messenger automation on a low-code platform.

Founded in 2018 by Malte Kosub and Stefan Ostwald, we have offices in Berlin, Munich, and New York. We built the platform for reliability and scalability, managing the entire AI agent lifecycle from design to optimization. We meet strict security, privacy, and compliance standards, holding certifications like ISO 27001:2022, SOC 2 Type 1 & 2, PCI DSS, HIPAA, and DORA.

Stefan Ostwald leads Parloa Labs, where we advance AI by basing our research on real-world deployment challenges. We share our knowledge openly and prioritize responsible AI development.

Our goal is to make every customer interaction as simple as talking to a friend, improving the overall customer service experience.

We aim to bring companies closer to their customers by creating seamless, personalized, and proactive interactions that build stronger relationships.

We have between 201 and 500 employees. We cultivate a culture of excellence, ambition, and collaboration, where everyone can thrive, embrace differences, and tackle challenges together. We support an inclusive and diverse environment with Employee Resource Groups (ERGs) like Women of Parloa and Pride @ Parloa, alongside informal groups such as Foodies or Pets at Parloa.

Our work environment is fast-paced, growing quickly, and collaborative, with flat hierarchies. We support a hybrid work model, with offices in Berlin, Munich, and New York, and a founding team in London. We also offer remote work for specific roles. We organize “Parloa Days” where all employees come together at our Berlin headquarters for company-wide events, OKR workshops, and team-building activities.

We offer a competitive compensation package, including equity options. We support a hybrid work environment with offices in New York, Berlin, and Munich, and offer flexible working hours. US employees get unlimited PTO, while other regions have specific vacation allowances (e.g., 28 days for our London team), with workation options available.

We support professional development with an annual training budget of up to 1500 for conferences, courses, leadership development, and executive coaching. In Germany, we provide a mobility budget that covers BikeLeasing, DB JobTicket, or Deutschlandticket. We also offer gym memberships through partners like eGym, Urban Sports, and ClassPass (US), and mental health support via Nilo.health. All employees receive MacBooks and high-end headphones (AirPods or Bose).

We organize regular leadership offsites, team events, game nights, and social activities, including dedicated “Parloa Days” at our Berlin headquarters for company-wide events and team-building.