Cyara

Founded in 2006, we provide an AI-powered platform that helps companies continuously test, monitor, and optimize customer experiences across various channels, including voice, digital, messaging, and conversational AI. Our platform ensures agentic AI systems work well, streamlines customer interactions, and helps maintain compliance.

Our offerings include:

• Cyara Velocity for functional, regression, and objective testing
• Cyara Cruncher for performance testing
• Cyara Pulse for CX monitoring
• Cyara Voice Assure for telecom assurance
• Cyara ResolveAX for agent environment assurance
• Cyara Number Trust for call ID line assurance
• Cyara Botium for conversational AI optimization
• Cyara AI Trust for generative AI assurance
• Cyara watchRTC for WebRTC monitoring

We serve enterprise clients in insurance, banking, healthcare & life sciences, and technology. Some of our clients include ADP, Amazon, AT&T, Salesforce, Vodafone, eBay, Microsoft, Liberty Mutual Insurance, Agero, Anthem, and Zoom.

Our platform integrates with CCaaS, UCaaS, CRM, and helpdesk providers such as AWS, Twilio, ServiceNow, Five9, Avaya, Genesys, Talkdesk, Salesforce, Zoom, Google Cloud, and Cisco. We also support AI technologies from Cognigy, Dialogflow, Google Gemini, IBM Watson, KoreAI, and LLaMA.

Each year, we optimize over 350 million customer journeys, assure more than 5 billion customer relationships, and capture over 15 billion data points. We support in-country dialing in over 140 nations and operate in the Software Development industry.

Our mission is to eliminate bad customer experiences, turning customer experience into a powerful growth engine and strategic advantage for businesses.

Our core values are:

• Deliver Excellence
• Innovate Boldly
• Integrity First
• Embrace Curiosity

We are a global team of 201-500 people, with teams and customers across North America, Europe, Asia Pacific, and other regions. We offer a remote-friendly and flexible work environment, with work-from-home options to support a healthy work-life balance.

Our culture values diversity, inclusion, and authenticity, aiming to create a workplace free from discrimination. We encourage continuous improvement and learning, and we support our employees’ career development. New hires go through a structured onboarding process, have access to a learning management system, and are paired with a ‘buddy’ to help them settle in. We are committed to responding to every job applicant.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, life and disability programs, and a 401(k) matching program. Our employees enjoy unlimited time off, in addition to paid holidays.

We also provide flexible work schedules, a remote-first work environment, competitive compensation, and health and wellness programs.