Job Description
Network Optix (Nx) is a global powerhouse in video software development, driven by a mission to empower the creation of intelligent video-based solutions and products capable of converting video into actionable data. Over a decade in the making, the Network Optix Enterprise Video Operating System helps innovative organizations rapidly and affordably build world-class, custom-tailored, enterprise-scale video products and solutions.
Nx is headquartered in Walnut Creek, California, with additional locations in Burbank, California, Portland, Oregon, Belgrade, Serbia; Hague, Netherland; Taipei, Taiwan, and regional teams distributed across the globe. Recognized on the Inc. 5000 Fastest Growing Companies list for 9 years running, we are committed to expanding our teams cross-functionally and globally.
Network Optix aims to power the world’s most intelligent video solutions, with the ultimate goal of carving a path toward revolutionizing the landscape of video technology and transforming how we perceive the world around us.
The Sales Operations Specialist supports day-to-day billing, customer onboarding, and sales systems administration at Network Optix. Working across Sales, Finance, Accounting, and Legal, the Specialist executes established workflows for invoicing, accounts receivable, customer activation, renewals, and account adjustments, while maintaining accurate records across core business systems and escalating discrepancies or at-risk items to senior team members.
What you’ll be doing
Billing & Revenue Operations
Generate, review, and distribute customer invoices accurately and on schedule, ensuring all billing details (quantities, pricing, terms) are correct before sending.
Monitor accounts receivable and follow up on outstanding invoices using established templates and processes, escalating payment disputes or aging issues to senior team members for resolution.
Collaborate with the Accounting team on credits and customer account adjustments, ensuring proper documentation and approvals are in place.
Maintain accurate product pricing data in billing systems, flagging discrepancies between sales, finance, and billing records to the appropriate stakeholders.
Assisting with billing-related close tasks and reconciling and distribution of reporting.
Gather and organize customer documentation to support credit evaluations, preparing files for review and approval by Finance.
Customer Onboarding & Contract Management
Execute the onboarding intake and activation process for new customers and partners using established workflows
Coordinate handoffs between Sales, Finance, Legal, and other stakeholders
Track upcoming customer renewals and provide administrative support during the renewal process, flagging at-risk or overdue renewals to the appropriate owner.
Maintain organized records of executed contracts, onboarding checklists, and approvals to support internal policy compliance and audit readiness.
System Administration & Sales Operations Support
Handle general customer communication for account updates and documentation collection
Serve as a day-to-day operator for core business systems
Maintain customer records, deal pipelines, and system data hygiene by performing regular cleanups, deduplication, and standardization following established guidelines.
Follow documented processes and standard operating procedures, surfacing inefficiencies or improvement ideas to senior team members.
What we’re looking for
Experience
- 3–5+ years of experience in Sales Operations, Revenue Operations, Finance Operations, or a similar role. Experience with SaaS or subscription-based businesses preferred.
- Experience supporting billing, invoicing, and customer lifecycle processes.
Technical skills
- Comfortable working across multiple systems simultaneously (CRM, billing platforms, financial tools).
- Proficiency with spreadsheets and data management tools.
- Ability to learn and navigate new software quickly; experience maintaining data accuracy across platforms.
Knowledge
- Strong working knowledge of CRM and financial systems (HubSpot and QuickBooks/NetSuite/PandaDocs experience strongly preferred).
Will be a plus
- VMS industry knowledge.
- Familiarity with workflow automation or document management tools.
- Experience with contract lifecycle management systems.
What we offer
- Competitive compensation
- Paid time off
- Flexible working hours
- Employer-sponsored health coverage
- Working with top industry experts in our international team
Hybrid or Remote
The position is ideally a hybrid role. We will also consider remote candidates based in PST time zone.
Base pay range
$90,000—$130,000 USD
Network Optix is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the diversity of our workforce, which includes people of all cultural, national, racial, gender identities, and those who have served in the military. We strive for an environment where creativity and collaborative growth thrive. If you have a disability or special need that requires accommodation, please let us know.
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