Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
SUMMARY
The Global Digital Engagement (GDE) team within a pharma company owns the end-to-end technology stack powering their social media presence across 40+ countries. This role is responsible for vendor and platform operations, AI-enabled workflow enablement, and cross-functional compliance coordination across the social media and search technology portfolio. The position serves as a key individual contributor on a small, high-impact team that manages platforms including Sprinklr, Meta, LinkedIn, TikTok, YouTube, Reddit, Pinterest, Google, BING, and AI/automation vendors such as Zamp.ai, Quid AI, Tubular Labs, and Synthesia.
HIERARCHY
Reports to the Practice Area Manager – Agency Services
PRIMARY DUTIES
Vendor Management & Platform Operations
- Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors.
- Coordinate vendor onboarding, renewals, compliance reviews, and escalations in partnership with Procurement, Legal, and Information Security.
- Manage platform access provisioning, user administration, and governance across social media tools, search tools, and native social platforms.
- Support tool configuration, dashboard setups, and operational workflows in coordination with business partners.
Compliance & Cross-Functional Coordination
- Lead cross-functional compliance workflows including Security Assessment Evaluations (SAEs), Supplier Privacy Standards (SPS), Standard Contractual Clauses (SCCs), and related regulatory documentation.
- Partner with Legal, Privacy, Information Security, and Procurement to ensure all social media and search tools meet enterprise compliance standards.
- Manage CAPA (Corrective and Preventive Action) reporting and remediation tracking for the social media and search technology stack.
AI & Automation Enablement
- Support the AI and Automation workstream for Global Digital Engagement, including portfolio intake, use case validation, and pilot coordination.
- Assist with integration touchpoints across different tools and other AI-enabled content and distribution tools.
- Help build and maintain the AI portfolio management framework, tracking productivity gains and adoption metrics.
Brand Launch & Account Operations
- Support social media account creation, platform setup, and launch readiness for new brand and product launches.
- Maintain operational documentation, SOPs, and playbooks for account provisioning and platform workflows.
COMPETENCY
- Strong organizational skills and ability to manage multiple concurrent workstreams.
- Effective communication skills for working across technical, legal, and business stakeholders.
- Ability to sit at the intersection of social media, AI, and enterprise compliance on a team that touches the entire signal-to-distribution stack.
- High autonomy to own entire workstreams, not just contribute to them .
REQUIRED EDUCATION
- Bachelor’s degree in Information Technology, Marketing Technology, Business, or a related field.
EXPERIENCE
Required:
- At least 5 years of relevant experience in technology operations, vendor management, or MarTech platforms.
Preferred:
- Experience with enterprise SaaS vendor management (contracts, onboarding, compliance coordination).
- Experience in pharmaceutical or regulated industry technology environments.
- Experience with compliance frameworks.
- Sprinklr experience.
QUALIFICATIONS
Required:
- Familiarity with social media platforms and/or social media management tools.
- Familiarity with search platforms and/or search management tools.
Preferred:
- Familiarity with AI/ML tools, automation workflows, or generative AI platforms.
- Digital Marketing knowledge.
PHYSICAL DEMANDS: IF REMOTE OR ADMINISTRATIVE
Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
WORK ENVIRONMENT
Hybrid professional office environment located in Indianapolis, IN. Exposure to cutting-edge AI integration in a highly regulated pharmaceutical environment.
EXPECTED HOURS OF WORK
Normal Business hours- Monday through Friday.
TRAVEL
Potential for travel to company headquarters for workshops on an annual or biannual basis.
ADA Statement
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Below is the pay range of this position for considered candidates based on qualifications and experience.
Pay Range
$91—$91 USD
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
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