Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
SUMMARY:
The Network Quality Assurance Engineer will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank. This fast-paced, global program will bring the bank’s enterprise office networks to a state-of-the-art architecture for many thousands of employees located in larger offices around the world. As an expert in network operations and compliance to standards, this specialist will work closely with deployment engineers during the replacement of thousands of network devices, focusing on the accuracy of management systems, inventory, and device attributes. The ideal candidate is obsessed with quality, organized, and comfortable working with wide variety of stakeholders in a large enterprise and has a strong foundation in enterprise network technologies such as switches, WLAN, routers and firewalls and their management systems.
PRIMARY DUTIES include but are not limited to:
Verify that all required tools, systems, and artifacts such as monitoring systems and CMDB are updated correctly following network conversions or migrations.
Confirm data accuracy, configuration completeness, and alignment with quality standards.
Track open gaps or discrepancies and follow up with owners to ensure timely remediation.
Confirm that corrective actions are completed and documented.
Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality.
Resolve or escalate issues promptly to prevent workflow delays.
Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines.
Perform QA on equipment documentation to ensure equipment is staged properly prior to shipment
Ensure that IPAM and NAC requests are submitted and approved in time for scheduled changes
Monitor JIRA for timely updates
Support change managers in monitoring compliance with Service Now change requests, checking for proper templates and detail
Support Project Managers as needed updating project documentation, workflows, etc.
COMPETENCIES:
Expertise in network device attributes including hardware, AAA settings, ACL’s, and IP addressing
Have network operations/audit mindset, laser-focused on accuracy and timely system updates
Excellent organizational skills, attention to detail and multitasking ability
Strong written and verbal communications skills
Excellent client-facing and internal communication skills
The ability to work under pressure and with a sense of urgency to deadlines
The ability to multi-task, prioritize and effectively manage one’s time
REQUIRED EDUCATION & EXPERIENCE REQUIRED:
5 years hands-on experience configuring a variety of network devices
Proven work experience supporting network network refresh and OS/configuration remediation
Cisco CCNA or equivalent certifications from Juniper, Fortinet, Palo Alto or Arista. CCNP desired.
Experience with NAC, IPAM, network monitoring, and configuration management systems
Experience with change management, incident management, and CMDB’s such as Service Now
Strong knowledge of Microsoft Office (Excel in particular). JIRA experience preferred
Bachelor’s Degree in appropriate field of study or equivalent work experience
EXPECTED HOURS OF WORK: Most work can be performed during daytime hours in country, with some participation in meetings during off-hours as required by the project.
TRAVEL: Remote
LANGUAGE SKILLS: English
QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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