Job Description
Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark.
Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24⁄7 client care.
Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 150+ jurisdictions. With over $11+ billion in AUM and $371+ billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a sustainable business model, robust infrastructure, stringent security, and global licensing, Nexo champions innovation and long-lasting prosperity.
Official website: nexo.com
Application Requirement: Please include a mandatory portfolio of 3-5 writing samples when submitting your application. Any relevant formats are welcome (e.g. product communication, emails, web/app copy).
Your role:
Produce high-quality, targeted content for all client communication channels including email, push and in-app.
Develop clear, accurate and actionable copy for promotions, product updates and automated journeys.
Ensure all client communication meets internal brand guidelines, tone standards and compliance requirements.
Collaborate with internal teams including Lifecycle, Product and Design to deliver precise and timely client-facing communication.
Translate client insights, behaviour signals and business priorities into tailored messages that drive activation, engagement and retention.
Support A/B testing by creating message variants and analyzing results to refine copy and improve performance.
Maintain content consistency across channels, templates and campaigns while adapting style and framing to context and audience.
Contribute to the continuous improvement of content workflows, quality controls and best practices within Client Operations.
What makes you stand out:
- Professional proficiency in English with a strong eye for detail.
- Ability to turn complex ideas into clear, actionable content that drives results.
- Practical understanding of client communication channels - email, push, in-app, and SMS.
- Experience working effectively with Operations, Product, and Legal teams.
- Reliable, detail-oriented, and committed to delivering high-quality work on time.
Nexo benefits:
- Competitive and rewarding remuneration package.
- Annual performance-based bonuses.
- Comprehensive Learning Hub for continuous growth.
- Hybrid work model: primarily office-based with scheduled home office flexibility.
- A dynamic and inspiring environment with cutting-edge projects.
- Career development opportunities in a global leader driving the next generation of wealth.
- Customizable personal benefits package.
- Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
- Free parking with a designated space, free electric bikes, and public transportation cards.
- Fresh fruits, snacks, and a well-stocked office kitchen.
- Regular department team buildings and company-wide team buildings.
