Job description
Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark.
Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24⁄7 client care.
Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 150+ jurisdictions. With over $11+ billion in AUM and $371+ billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a sustainable business model, robust infrastructure, stringent security, and global licensing, Nexo champions innovation and long-lasting prosperity.
Official website: nexo.com
Your role:
- Serve as the primary point of contact for affiliate and partner inquiries.
- Support the onboarding process of new partners and ensure smooth setup and activation.
- Assist partners with tracking, commissions, promotions, and platform-related questions.
- Maintain clear, timely, and professional communication to build strong partner relationships.
- Support the operational execution of affiliate campaigns in close collaboration with Marketing and Affiliate teams.
- Monitor partner activity and flag any tracking issues, inconsistencies, or risks.
- Coordinate internally with Marketing, Product, Compliance, and Finance teams to resolve partner-related topics.
- Assist with basic reporting, documentation, and process improvements related to partner support.
What makes you stand out:
- Experience in partner support, affiliate support, customer support, operations, or account coordination.
- Strong communication skills and a service-oriented mindset.
- High attention to detail and ability to manage multiple requests simultaneously.
- Comfortable working with data, dashboards, and internal tools.
- Ability to stay organized and calm in a fast-paced environment.
- Interest in affiliate marketing, fintech, or crypto (prior experience is a plus).
- Proactive, reliable, and eager to learn and grow within a dynamic team.
- Team player who enjoys cross-functional collaboration and problem-solving.
Nexo benefits:
- Competitive and rewarding remuneration package.
- Annual performance-based bonuses.
- Comprehensive Learning Hub for continuous growth.
- Hybrid work model: primarily office-based with scheduled home office flexibility.
- A dynamic and inspiring environment with cutting-edge projects.
- Career development opportunities in a global leader driving the next generation of wealth.
- Customizable personal benefits package.
- Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
- Free parking with a designated space, free electric bikes, and public transportation cards.
- Fresh fruits, snacks, and a well-stocked office kitchen.
- Regular department team buildings and company-wide team buildings.
