Job description

Stand out and drive the next generation of wealth. Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark.

Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by ²⁴⁄₇ client care.

Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 150+ jurisdictions. With over $11+ billion in AUM and $371+ billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a sustainable business model, robust infrastructure, stringent security, and global licensing, Nexo champions innovation and long-lasting prosperity.

Official website: nexo.com

Your role:

Ensure the precise, timely, and reliable execution of all client communications across email, push, and in-app channels.
Implement and optimize automated campaigns and triggered flows across direct channels
Partner with internal teams, including Content, Design and Product, to design, validate and launch new campaigns.
Translate cross-functional briefs into structured, executable operational plans.
Define and manage client segmentation and targeting to ensure campaigns reach the right audience.
Own the communications calendar, set prioritisation and keep stakeholders aligned.
Safeguard communication integrity by monitoring cadence, conflicts and message overlap.
Analyse campaign performance and drive continuous cross-channel optimization.
Maintain and improve operational tooling, templates, workflows and data logic.
Provide visibility, reporting and operational insight to support decision-making.

What makes you stand out:

5+ years of relevant experience in client communication and campaign automation.
Proven track record in client retention, campaign optimization, and journey automation.
Proficiency in client segmentation and ability to tailor campaigns to different audiences.
Advanced proficiency in automation platforms (Salesforce Marketing Cloud or similar).
Strong analytical skills and a data-driven mindset that turns reporting data into clear insights.
A practical, hands-on approach, always looking for ways to improve and test new ideas.

Nexo benefits:

Competitive and rewarding remuneration package.
Annual performance-based bonuses.
Comprehensive Learning Hub for continuous growth.
Hybrid work model: primarily office-based with scheduled home office flexibility.
A dynamic and inspiring environment with cutting-edge projects.
Career development opportunities in a global leader driving the next generation of wealth.
Customizable personal benefits package.
Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
Free parking with a designated space, free electric bikes, and public transportation cards.
Fresh fruits, snacks, and a well-stocked office kitchen.
Regular department team buildings and company-wide team buildings.

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